Scheduler, Renton, WA

Job description

Scheduler

U.S. Medical Management (USMM) is an affiliate of a leading Fortune 100 company. A national organization built on a continuum of care with premier healthcare providers, clinicians and patient focused individuals working together. Our Mission - "Through Compassionate Patient-Centered Care in the Home; We will Provide Exceptional Outcomes across our Continuum of Services" - Visiting Physicians Association, Pinnacle Senior Care, Grace Hospice, Comfort Hospice, Home DME & our In Home Health Assessments (IHA).

Our Values of Integrity, Respect, Teamwork & Excellence are leading us to a better tomorrow for patient care. Our Purposes Centered on "We are Unified in our Work through our Continuum of Services" "We can Find Comfort that We are Making a Difference for our Patients" & "We make a Broader Positive Impact on Society", allows USMM to be poised for a phenomenal future.

We are seeking candidates who desire the experience of delivering quality & compassionate healthcare within proven care models with patients at the forefront of everything we do.

Benefits We Offer:

• Health, Dental, Vision, Disability & Life Insurance
• 401K Retirement Plan
• Paid Holidays
• PTO
• Flexible Spending Account
• Tuition Reimbursement
  

Position Description

The Scheduler confirms and prepares daily patient visit schedules for physicians. Maintains scheduling system to track all visits and other required information.

Essential Duties and Responsibilities

• Contacts patient/caregiver by telephone to schedule physician visit
• Receives incoming calls from individuals requesting a physician visit
• Enters all required information and maintains necessary follow up on system as required
• Prepares patient chart for scheduled visit including set up of new patient with all required documents
• Prepares and distributes written visit schedule for next business day after all appointments are confirmed
• Aids in communication with patient and caregivers
• Maintains patient confidentiality
• Attends required meetings and in-services
• Other duties as required
• Based upon size of the office may need to also perform Medical Assistant duties as shown on the Medical Assistant job description (excludes Washington Schedulers)

REQUIRED Knowledge, Skills and Experience

• High School Diploma/GED
• Must maintain a valid driver's license and good driving record
• Active CPR Certificate
• 1-2 years of experience in customer service
• Knowledge of practice protocols to assist in scheduling patients for care
• Skill in maintaining department quality assurance and control standards
• Computer skills and ability to learn new systems
• Ability to adapt and apply guidelines and procedures
• Skill in teamwork and maintaining relationships with patients, caregivers and coworkers