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Senior Desktop Administrator-LAB

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KDInfotech

2021-12-03 07:34:28

Job location Seattle, Washington, United States

Job type: fulltime

Job industry: Science & Technology

Job description

A Day in the Life of our Senior Desktop Administrator

Our Senior Desktop Administrators are elite when it comes to delivering exceptional customer service with technical knowledge, which makes task balancing a crucial part of this role. Our SDA's are the front face support to our clients for any Hardware or Software troubleshooting. They are expected to troubleshoot in a proactive manner, respond to inquiries eagerly, and make technical challenges a positive experience.


Who Should Apply?

We welcome all applicants that are constantly seeking to provide exceptional customer service in ever changing highly technical environments. Applicants must have worked in IT environments that use MAC, Windows, and Linux operating systems. If you are a fast learner, and can communicate complex technical issues to all levels of individuals then we urge you to apply.


Daily Objectives


  • Taking ownership and accountability for LAB Software, Hardware, and end users
  • Experience with imaging (Windows and/or OSX), package deployment and systems management
  • Additional support both onsite and remote users
  • Software and Hardware troubleshooting
  • Company wide projects (system upgrades, security rollouts)
  • Testing and qualifying new hardware
  • Utilize established ticketing system to track open issues
  • Knowledge Base documentation


Qualifications and Skills


  • 5+ years of support experience with multiple operating systems (Windows, OSX, Linux)
  • Lab Support
  • Messaging Support (Office 365, Gsuite, Slack)
  • Email Security Support (Sophos)
  • Understanding of basic networking fundamentals (Routing, DHCP, DNS, TCP/IP, VPN)
  • Device management / MDM
  • Expertise in deploying and supporting desktops/laptops, phone systems, and various mobile devices
  • Ability to adjust quickly to changing priorities and make quick decisions
  • Strong customer service, prioritization, and communication skills


Why work for KDI?


KDI offers leading edge benefits to all of our team members that include but are not limited to;


Unlimited PTO and Sick days

PPO and HMO options for Medical Benefits

Dental and Vision Benefits

401k Match

Work from home flexibility

Cell phone reimbursement options

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