Loss Prevention Agent

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Job description

WinCo Foods in Tacoma, WA area is NOW HIRING for a Loss Prevention Agent! We offer competitive pay with progressive wage increases and AMAZING low cost benefits.

Do you want a career? Want to work for a company that invests in YOU?

WinCo Foods offers the very best benefits in the industry!

Medical benefits (with a $100 deductible), Dental, Vision and Prescription benefits with rates as low as $30 a month

• Enrollment in our Employee Stock Ownership after 6 months
• Career advancement opportunities,
• Paid vacation and sick leave
• Progressive wage increases
• Employee assistance
• Voluntary benefits like Pet Insurance!

This position starts at $15.26/hour or more BASED ON EXPERIENCE with progressive wage increases up to $21.94/hour!

What are you waiting for? Join our Winning Team today and start your ownership journey!

Here is what you will do:

Responsible for overall Loss Prevention activities related to the prevention, apprehension and prosecution of shoplifters. Assist company Loss Prevention staff conducting various investigations. Assist store management with security and safety issues. Consistently provide friendly and engaging customer service to internal and external customers. Perform related work.

Typical Duties and Responsibilities

• Maintain an atmosphere of friendly, enthusiastic customer service with an emphasis on taking care of the customer. Provide exceptional customer service by telephone, email, and in person.
• Detects, apprehends and prosecutes shoplifters.
• Prepares and submits reports involving investigations and Loss Prevention (LP) matters.
• Researches and archives general liability incidents via C.C.T.V.
• Participates in internal company investigations.
• Testifies at legal and court proceedings on behalf of the company.
• Works with local, state and government agencies regarding company matters.
• Participates in maintenance of loss prevention and safety programs.
• Conducts loss prevention audits.
• Detects, investigates and reports hazardous workplace incidents and issues.
• Provides store support by promoting loss prevention and safety awareness.
• Provides LP training to store staff.
• Identifies and troubleshoots C.C.T.V. equipment.
• Collaborates with loss prevention Field Technicians regarding C.C.T.V. equipment.
• Maintains loss prevention office and equipment to established standards.

Requirements

Education:

• High School Diploma or equivalent

Experience:

• Recognizing the required criteria to determine what constitutes shoplifting.
• Demonstrating good judgment when responding to difficult situations or individuals.
• Providing excellent verbal, written and interpersonal communications skills in a work setting.
• Documenting work and customer service activities.
• Applying strong analytical and problem solving abilities.
• Prioritizing and executing tasks in a high-pressure environment.
• Demonstrating initiative and self-direction.
• Working effectively in a team oriented environment.

Ability to:

• Consistently provide friendly and engaging customer service to internal and external customers.
• Work 10-12 hour shifts in a 24/7 operation, including nights, weekends and holidays.
• Develop proficiency with WinCo's C.C.T.V. equipment, locks and door hardware.
• Sit for extended periods.
• Perform all tasks efficiently and accurately with confidentiality, honesty and integrity.
• Obtain State or Local certifications as required.
• Travel daily within a defined geographic area to assigned locations.
• Perform other duties as assigned or needed.

Additional Requirements:

• Must be at least 18 years old
• Acceptable Department of Motor Vehicles driving record.

Machines and Equipment Operated:

• Office machines (computer terminal, copier/ scanner, 10-key, fax machine, telephone etc.).
• C.T.V., DVR and digital camera equipment.

The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary.

Job Type: Full-time

Pay: $15.26 - $21.94 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Work Location: One location