People Support Specialist (HR Assistant)

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Job description

POSITION SUMMARY:

Sound Physicians is a leading healthcare organization with a proven track record of improving quality, satisfaction, and financial performance for its hospital partners nationwide. Sound combines a high-performance model with engaged providers to drive reproducible results across the acute episode of care - through emergency medicine, hospital medicine, critical care, transitional care, advisory services, and telemedicine.

The People Support Specialist's primary responsibility is to facilitate People Support processes by assisting with tasks associated with termination of employment. Additionally, key success criteria will include providing excellent customer service to all colleagues and work to create positive impressions of Sound Physicians and building trust and respect of the regional and field colleagues.

ESSENTIAL DUTIES AND RESPONSIBILITES:

Primary contact for colleagues exiting the organization with a responsibility to escalate concerns to manager or director of People Support as appropriate.

Assesses situations and escalates to manager or director of PS as appropriate. Provides good business judgment and errs on the side of caution when needed.

Responsible for tracking all terminations, ensuring proactive reach out efforts to colleagues

Responsible for determining any funds owed due to Sound prior to exit, drafting letters, communicating funds owed to colleagues, assisting with arrangements to pay back funds, and coordinating as needed with Payroll/Accounting.

Ensures CIF is requested and any revised termination date CIFs are issued.

Processing the termination in Ultimate.

Ensuring exit documentation is saved electronically via Ultimate as well as other shared resources, as appropriate.

Ensures excellent customer service by conducting thoughtful exit interviews and discussions.

Responsible for processing all terminations, in coordination or at the direction of manager (director and VP) of People Support.

Archive colleague evaluations, employment agreements, and employment files.

Confirm termination dates are accurate, request IT accesses to be removed timely and assist with return of company equipment.

Assumes responsibility for employment file completion and accuracy.

Tracks all types of communications with colleague. Identifies potential problem areas and recommends/implements solutions as appropriate.

Keep regional team advised of funds owed efforts and escalate any uncollected funds to collections

Assists with the annual benefits renewal open enrollment process.

Actively participates in colleague events and assists with coordinating such events.

Perform other administrative duties and special projects as assigned by manager.

Provide administrative support to director of People Support as needed.

Other projects or duties as assigned.

III. SPECIAL KNOWLEDGE, SKILLS, ABILITIES:

Excellent customer service skills (understands "customer experience")

Excellent written and oral communication skills

Knowledge of relevant state and federal laws, including COBRA, ERISA, HIPAA, and FMLA

Knowledge of HRIS, preferably Ultimate

Proficiency with Microsoft Office Suite

Able to handle confidential material in a reliable manner

Excellent organizational abilities

Attention to detail and accuracy

Creative and persistent problem solver

Ability to interact and communicate with individuals at all levels of the organization

Strong interpersonal skills to handle sensitive situations and confidential information. Position continually requires demonstrated poise, tact, diplomacy, and good judgment.

Ability to multi-task and prioritize workload in a fast-paced environment

eDUCATION / EXPERIENCE:

Education

Minimum: Associates Degree or equivalent business experience

Preferred: Bachelor's Degree with certification in Human Resources or equivalent experience

Experience

Minimum:

3+ years human resources administration, exposure to additional HR areas

2+ years customer service center or call center experience

2+ years experience working with HRIS systems

2+ years employee benefit plan administration preferred

LIST SPECIAL JOB OR ENVIRONMENTAL CONDITIONS:

Indoor office environment

Travel: Very limited (1
OTHER PHYSICAL AND/OR SPECIAL REQUIREMENTS ABOUT YOUR JOB:

Sitting at a desk for up to eight hours (w/breaks)

Answering phone for up to eight hours (w/breaks)

Working on a computer for up to eight hours (w/breaks)

Moving/lifting file boxes (up to 25 lbs.)

This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.

To be considered for employment, where permitted by applicable law (including any applicable reasonable accommodation, medical or religious exemption), candidates must be two weeks post full COVID-19 vaccination by start date.