Laboratory Processing Exception Handler - Saturday - Monday, 6:00am - 6:30pm shift - $3,000 Sign on Bonus, Pay Differentials, Annual Bonus & More!

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Job description

Summary of Major Responsibilities:
The Specimen Processing Exception Handler provides support to both the specimen processing laboratory and the clinical laboratory. The Specimen Processing Exception Handler follows all laboratory procedures and policies and maintains accurate data reporting practices to ensure consistent and diligent execution of specimen processing, testing, and the timely generation of patient results. This role focuses on understanding the patient behind the specimen and acts as a resource to the department to execute exception tasks.

Essential Duties and Responsibilities:
Investigate and resolve specimen issues or test issues for the clinical laboratory and specimen processing department to ensure timely and accurate reporting of results.

Maintain accurate records of problems and problem resolution related to specimen processing, specimen storage, specimen testing, inventory, and equipment.

Handle and dispose of all specimens following standard precautions and applicable safety policies.

Work cross functionally with the call center, provider support, quality assurance, technical lab, and other departments, as needed.

Assist the trainers, workflow coordinators, leads, supervisors, and managers with projects, as needed.

Act as a point of contact for new employees, to include being a part of the mentor program.

Perform roamer duties, including providing the 2nd signature for specimen processing associates who encounter a kit with an exception.

Share process improvement ideas while demonstrating an understanding of current processes.

Conduct all assigned job duties in a timely and productive manner.

Perform all job duties according to laboratory policies and procedures.

Follow proper specimen identification procedures in the execution of all job duties.

Process laboratory specimen with emphasis on accuracy, timeliness, completeness, and compliance.

Meet standards for production and accuracy within 6 weeks of position start date.

Work to produce the best sample possible; document, follow through on problems, and work diligently to fix errors in a way that will not negatively impact patient results.

Take ownership for any errors performed and keep them at an acceptable level.

Ability to communicate effectively with all levels of staff through both verbal and written communications.

Ability to work in a team environment and independently while maintaining personal workflow.

Ability to work in a fast-paced environment and adapt to changing workload and circumstances effectively and respond to new information quickly.

Ability to stay focused on a task and work independently; motivated to perform quality work and complete tasks that are assigned in a timely manner.

Ability to accurately follow written and verbal instructions.

Apply positive interpersonal skills and the ability to interact and build strong working relationships with peers at all levels of the organization.

Apply strong attention to detail and focus on quality output.

Apply strong organizational skills.

Apply excellent problem-solving skills.

Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.

Support and comply with the company's Quality Management System policies and procedures.

Maintain regular and reliable attendance.

Ability to act with an inclusion mindset and model these behaviors for the organization.

Ability to work designated schedule.

Ability to work nights and/or weekends, as needed.

Ability to work overtime, as needed.

Ability to lift up to 40 pounds for approximately 25% of a typical working day.

Ability to work seated for approximately 50% of a typical working day. Ability to work standing for approximately 50% of a typical working day.

Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 50% of a typical working day.

Ability to grasp with both hands; pinch with thumb and forefinger; turn with hand/arm; reach above shoulder height.

Ability to comply with any applicable personal protective equipment requirements.

Qualifications:
Minimum Qualifications

High School Diploma or General Education Degree (GED).

Must be 18 years of age or older.

9+ months of experience working in a laboratory or similar environment doing sample collection, to include working with samples from human, animal, nutritional supplements, food, or pharmaceutical, and collecting, accessioning, labeling, and testing samples, while maintaining sample integrity, following procedures and protocols, and sample collection/handling.

Demonstrated understanding of laboratory terminology and equipment.

Basic computer skills to include internet navigation, email usage, and word processing.

Authorization to work in the United States without sponsorship.

Demonstrated ability to perform the Essential Duties of the position with or without accommodation.

Preferred Qualifications

Experience as Specimen Processing Associate II or III.

Experience working with standard operating procedures (SOPs) and policies.

Experience working in a regulated field such as CAP, CLIA, FDA or GMP.

EEO Disclosure:
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company's affirmative action program are available to any applicant or employee for inspection upon request.