Benefits Eligibility Specialist

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Job description

Job Requirements:

• Complete timely initial and six-month recommendations, including requesting missing or additional information from counties and tribes and documenting the requests and responses to those requests.
• Maintain IV-E eligibility files, including copies of appropriate and necessary court orders, completed eligibility forms, financial and other documentation used in the IV-E determination process.
• Analyze all data received and multiple computer systems data for federal and state Title IV-E eligibility requirements.
• Data entry of IV-E eligibility information into the reporting system.
• Offer customer service with the State and county agencies through telephone and email.

• Bachelor's Degree preferred but not required
• Proficient use of Microsoft Word and Excel
• Detail Oriented
• Organized and Efficient
• Adaptability to change in policies and procedures
• Maintain confidentiality
• Utilize problem-solving skills​

• Initial Recommendations: complete timely upon receipt from Quality Assurance staff
• Six-Month Recommendations: complete recommendations for re-determinations consistent with State sign off policy in order to have recommendation signed off every six months. This requires the Eligibility Specialist to request documents in advance to be able to complete recommendations timely
• Complete an average of 4-6 cases on a daily basis
• Maintain a positive and professional attitude that contributes to a cohesive and productive team environment

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