Customer Service Representative

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Job description

Overview:Teleperformance ranked 25 in the Fortune World's Best WorkplacesTM in 2021!Each Interaction MattersBenefits of being a Customer Service RepresentativeOn-line recruitment process, with potential job offer within 24 hours and fully paid training28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversaryLifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP! And £300 for your friend too!Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days' year and our Interactive Health and Wellbeing HubLife Assurance Cover & Pension SchemeLength of Service and monthly recognition awardsOpportunities for career development and progressionSkills needed to be a Customer Service RepresentativeWe are looking for the following skills and attributes:Strong verbal and written skills with the ability to show attention to detailAbility to establish collaborative customer relationships in a fast-paced environment.A good attitude and the ability to interact with lots of different people.Professional and friendly telephone mannerCustomer Service experienceExperience of working in a target driven environment to a high standard.PC skills, and the ability to navigate multiple systems competently, with ease.A good consistent typing speedTake ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.Able to work within a fast paced, engaging environmentJob OverviewStart Date: 22/11/21Salary: £18,532.80Location: BangorSite: Bangor, initially work from home with a return to the officeShifts: Full time 40 hours, 5/7 days fully flexible between 8am - 8pm Monday - Friday and 9am - 5:30pm Saturday and SundayTraining Duration: 8 days, Monday - Friday. Full attendance requiredContract: PermanentAs part of your employment we will need to conduct an advanced level security clearance for you and therefore can only take applications from candidates with valid passports and also must have lived in UK for the last 3 years continuously. You must also be able to produce detailed career history for the last 3 years including evidence. This must be added to your CV on your online profile, with correct reference type, covering all employments, academics and gaps in employment on a continuous date order.Day to day responsibilities of the Customer Service RepresentativeWorking on behalf of a reputed public sector client you will play a key role in providing information and support to a global customer base and creating a unique customer experienceYou will start your day signing into your systems, making sure you are ready for the day ahead.You will handle inbound customer service calls regarding general queries, advice on application, appointment booking and payment calls.Attention to detail is essential as the role involves a great deal of data capture and adherence to policies and procedures we are governed byWorking as part of a team you will work in a busy fast paced environment, be proactive and have a resolution driven approach.With an hour of rest time (made up of 30 minutes for lunch and 2 x 15-minute breaks) you will always have time to catch up with friends, get something to eat in the town centre, or perhaps grab some fresh air and go for a walk.