Field Service Engineer

---

Job description

Role Summary:

· Meet daily service maintenance and repair needs of customer equipment

· Weight testing equipment to LOLER guidelines

· Completion of service and repair documentation via smart phone PDA device

· Manage van stock levels, ensuring that at all times the required stock levels are maintained in line with achieving a first time fix and the assigned daily workload

· Identify required specialist parts via equipment user manuals and communicating these requests

· Maintaining tools and test equipment ensuring they are properly calibrated and reviewed in line with H&S compliance

· Adhere to Risk/Method Statements and contract Operating Procedures at all times

· Effectively communicate/escalate issues to the back office scheduling team

· Participate in the company call out rota

· Ensure excellent customer relationships and service orientated approach

· Identifying and participate in sales opportunities such as new contracts, contract renewals and equipment/service package sales

· Work to the culture of health and safety first