Client Services Administrator

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Job description

Company DescriptionZishi Cornerstone (formally BG Consulting) provides the highest quality talent development solutions to the financial services sector. The key to our success is the extensive frontline banking experience of our trainers combined with a proven track record in highly effective teaching.Our strength of knowledge and expertise has been recognised and sought by fellow financial training and education providers, ZISHI, who is part of the OSTC Group.In just over 15 years, OSTC has become one of the leading trading companies in the world. Our success is focused on hiring and developing talented people and helping them to perform to their maximum and fulfil their potential. Our organisations already share some of the world's most respected capabilities for this sector, and this combined venture now takes BG Consulting far beyond the realms of our previous reach.Job DescriptionThe Role: The Client Services Administrator will be working to support the Sales Team. You will be interacting with clients regarding the delivery of their training programmes, whether that be one off events or longer ongoing programmes.Main Responsibilities:Liaising with the Sales team to ensure a seamless transition of tasks after proposal/contracting phase (using Salesforce) when new business is won and needs to be delivered.Working closely with Sales to strengthen client relationships, picking up all logistics for the delivery of training events, both virtual delivery and face to face training in classrooms.For multi day deliveries, especially for graduate programmes, producing project plans to ensure all milestones, deliverables and deadline dates are stuck to by Zishi colleagues, external trainers and other suppliers who may be involved in the delivery.Having been briefed by Sales, communicate with the trainers to ensure they are up to date on client needs for training programmes based on what has been sold, ensuring key dates are diarised, programme materials are updated through the Graphics team in a timely way, and delivery is in line with client requirements and are summarized accurately in advance in the trainer checklist.Managing all technology requirements for programmes eg set-up of links for virtual classrooms, recording, quizzes, exams, simulations etc. and communications to the client in a seamless fashion via joining instructions.Trainer coordination and support including: Responsible for date schedule of training programmes, liaising with the client and with the trainer on availability. Follow the policies and procedures set by Zishi for booking travel, arranging visas and accommodation for trainers if required. Responsible for ensuring trainer contracts and background checks are done by others in the team.Working with Sales to ensure that Statement of Works and Terms and Conditions of Business are sent to the client in a timely way before training takes place and ensure all contractual documents are completed and signed ahead of the delivery of training programmes, where needs be escalate to CEO on delays.Overseeing customer/client satisfaction/feedback process post programme.Managing participant attendance lists pre/post course delivery and the creation of Certificated by the Graphics team.QualificationsYou are a highly organised, proactive and self-driven person, able to work against tight deadlines with outstanding prioritisation skills. The right candidate will be a problem solver with excellent attention to detail.Technical Skills: Excellent Microsoft Office skills: Word, Excel and Powerpoint. Experience using Teams and Sharepoint.Any Project Management Software experience will be an advantage.Personal Skills: Good customer service, confidence, resilience, sharp attention to detail, accuracy, organised with good time management.Must have previous experience of client/customer account, experience ideally in an event management environment.Additional InformationWe are offering:Entrepreneurial culture and a truly international environmentTo work in a business with a clear growth plan.Flexible working hours and remote work opportunities.A clear personal progression and development plan.Take the opportunity - We have built a company where financial success is tied closely to technical achievement. We are always on the lookout for people who can bring their intellect, enthusiasm, and ability to execute to the team.Terms and Conditions: OSTC Limited is strongly committed to protecting the privacy of your personal information. The OSTC Job Applicant Privacy Notice explains how we treat the information you submit and we collect as a part of the recruitment process. By using the OSTC careers website and submitting your personal information through this site, you agree that OSTC Limited may process your personal information for the purposes described in the OSTC Job Applicant Privacy Notice. OSTC Limited is the data controller for the information you provide through this website.We promote a working environment in which diversity is recognised, valued and encouraged. OSTC is committed to building a diverse, equitable and truly inclusive organisation. It actively encourages diversity and inclusion, while opposing all forms of unlawful and unfair discrimination on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.