Customer Service Representative - Croydon

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Job description

People who work at LV= General Insurance are driven by pride and passion - we always do the right thing, because that's what inspires loyalty and trust in our team and our products. We've made it our mission to become Britain's best loved insurer, by delivering outstanding service to our customers - day in, day out. We're known for our understanding of what's in our customers' best interests - it's our heart that sets us apart.What will you be doing?You'll spend your time on the phone, talking to our customers about all their insurance needs. Enthusiasm is vital, because we expect your last customer of the day to receive exactly the same great experience as your first. You'll need resilience and empathy too - you could be speaking to someone who is having to change their car after an accident or speaking to a customer who is vulnerable and needs help with their insurance.We don't set unachievable targets - at LV=GI you'll be measured on the experience you offer customers and how you make them feel. You'll be trained, supported and empowered to resolve every call in the best way possible.Do you share our passion for outstanding customer service?About youWe're looking for Customer Service Representatives who want a career, not just a job; people who are driven, focussed and keen to develop. If you bring the right attitude, drive and passion, we'll train you for a long and rewarding career with LV=GI. Previous customer service experience is great, but what's more important is attitude, work ethic and great written and verbal communications skills.Knowledge, skills, qualifications and experience:Customer service experienceWork under own autonomy within a team environmentHighly computer literateExcellent Communication skills both verbal and writtenAttention to detail & accuracyAptitude to learn and retain products, regulatory and procedural informationCommitment to learning and self-developmentEnjoys working to challenging targets within a teamDetailsSalary - £21,548 pa - increasing after 12 months.Flexible WorkingWe offer a flexible approach which allows you to decide if you want to work part of your week from home. Everyone is able to work from home up to three days a week, supporting work life balance and promoting employee wellbeing.Our mix of office and home working 'office with flex' supports the LV= collaborative culture whilst also enabling our people to flex where they work.HoursWe're open for our customers from 8am-8pm weekdays, 9am-5pm Saturday and 10am-4pm Sundays.Our working hours reflect that:Your shifts will vary on a weekly basis to cover these hours. Typical shifts are 8am-4:30pm or 11am-8pm.You'll work 37.5 hours a week, on an 8 week rolling rota shift basis. Over the 8 weeks, you'll normally be required to work 3 Saturdays and 2 Sundays, plus an occasional Bank Holiday.Rewards and BenefitsWe know that our people are central to our success. So it's only right that we reward you with an attractive, competitive salary and benefits package, including:24 days' holiday - this increases after two years' serviceAn annual bonus and salary review scheme based on company and personal performanceA competitive pension for which LV= will pay twice the amount you pay, up to 14%The option to buy and sell holidayFlexible working opportunitiesA flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)A generous 25% discount off our general insurance products including home, pet and travel. Up to 50% discount on your car insurance.Team social events throughout the yearApplyFor more information and to apply, please click on the apply button.Due to the Coronavirus pandemic, all roles will initially be trained and on-boarded virtually.LV= General Insurance is an equal opportunities employer who value a diverse and inclusive working environment. We do not discriminate, and we recognise and embrace that people work in different ways. We value alternative viewpoints, celebrate individuality and foster a culture where everyone feels respected for their individual contribution and is able to bring their true self to work.