Program Manager, Global Business Solutions - UK

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Job description

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy.TikTok seeks an experienced industry professional to work as part of the Global Business Solutions UK team as a program manager on the leadership team. Program managers are key to ensuring the smooth operation of the EUI commercial business, supporting the country GMs and Regional GM. They build systems and processes as the team scales in addition to driving certain strategic and tactical projects on behalf of the leadership team. This role works very closely with the country GMs as well as functional leaders across Europe to deepen relationships, maximise growth opportunities and build alignment.ResponsibilitiesStrategic Projects / TasksWorking with the market GBS Leadership team to drive strategic projects - planning, priorities, HC planning, bottom up revenue planning, BM reporting, alignment with strategy teamSupport the delivery the 2021 business plan / strategy - revenue delivery / forecasting / identifying risksInternal consulting / support for GBS leads on specific team projects (3M, account management, sales strat etc)Defining and leading strategic projects - go to market, sales strategy, auction recovery, creative fatigueStakeholder MgtEnsuring local GBS team is prepared/ has local input for senior meetings, BM, EU leads, Mother DocDriving executive meeting actions and holding owners accountable for deliveryPOC for internal business units - legal, ad policy, sales ops, PSO, XFN collaborationSupport external business C level meetings, events, client workshopsPreparing and distributing briefing notes for GM and other leadership team members on key issues or upcoming meetingsComms Support: Support GM in managing interactions with internal teams and external organizationsPartner with the sales leads to ensure that critical issues are escalated to leadership level when requiredLeverage EU program manager network to share best practice, avoid duplication, compare insights, identify risks and trends. Offer objective conflict resolution / escalation path before GM involvementLiaise with local XFN leads to ensure alignment with user-side initiatives and that user-side developments are cascaded to GBS teams for their product/brand knowledgeOperationalWorking closely with GM / PMO to organize off sites, agendas, and management of subsequent actionsEscalation of local issues without soaking up GM time - INT accounts, Ad Ops issues, Ad Policy, Pricing & bookingsProviding GM support in managing priorities, internal insights, reporting KPI's / dashboards (revenue, trends, pipeline mgt & hygiene)Weekly meeting cadence / strategic input / addressing key issuesContinually looking to improve internal business processesLiaison with external business services (such as LinkedIn, Pathmatics etc) where requiredRequirements5+ years experience working within media in either a sales, marketing or strategy capacity.BA/BS degree or above.Strong knowledge of media sales and marketing processes and technologies. (e.g. Auction/Programmatic, brand/performance measurement, adtech/martech)A fast learner with a good sense of judgment and original thinking. Ability to thrive in ambiguity and adjust quickly to change.Excellent communication, presentation and analytical skills.A commercial mindset with a history of delivering against stretching performance goals.