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IT Support (Executive Support) - London, 3 month Contract.

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Hays

2021-12-03 17:00:02

Job location London City, Greater London, United Kingdom

Job type: fulltime

Job industry: I.T. & Communications

Job description

IT Support Technician - working with Virgin Media. Based in London. 3 Month Contract. Up to 20.00 per hour.

Your new company

This contract will be for ComputaCenter, working with Virgin Media.

Your new role

The main responsibilities for this role are:

Being the first point of contact for end-users via chat, email or phone and face to face interactions, directing any unresolved issues to the next level of support.

Undertaking remote troubleshooting via diagnostic techniques.

Training other members of staff on troubleshooting and diagnosing problems.

Running reports to identify common complaints and issues relating to hardware\/software.

What you'll need to succeed

The key skills and experience required is as follows:

Previous experience within an IT Role and a Customer Service Role.

Experience of Apple Mac support.

Strong skills in Windows 10 and Office 365 support.

Sound understanding of computer systems, security, network, databases and data storage systems, and
telecommunication systems.

Excellent written and verbal communication skills.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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