Customer Service Advisor

Customer Service Advisor

Location: St William House, Tresillian Terrace, South Glamorgan, CF10 5BF

Pay Rate : £10.32 per hour

Pertemps are recruiting on behalf of Lloyds Banking Group for Customer Service Advisors. If you want to join a leading bank, committed to supporting customers, communities and businesses for over 320 years then read on.

Part of Lloyds Banking Group, Lex Autolease is the UK's largest vehicle leasing and fleet management company, offering a wide range of products and services to businesses and consumers. Across the Group, our colleagues are focused on making a difference to customers, businesses, and communities. From sole traders to the largest multinationals, we provide cars, vans, mini-buses, and emergency vehicles along with a full suite of ancillary services that helps Britain Prosper, keeping fleets on the road. Lex Autolease, works with more than 140,000 customers, managing a fleet of over 340,000 vehicles.

You will form part of the Motor Operations Team - a fantastic team within Lex Autolease with an important role to play. Their purpose is to fulfil our customer mobility needs, with a vision to deliver customer excellence, responding to changing customer needs and is a great place for colleagues to work.

You will be working within a busy contact centre , where you will be the first point of contact applying customer service expertise to new and existing customers with their financial & service needs via a range of channels. You will build effective trusted relationships with our customers on every call you take, and by listening carefully and asking the right questions, you'll identify and promote the best possible outcome.

ROLE:

• Working patterns: Monday-Friday between 08:00 to 20:00, Saturday 08:00-18:00 and Sunday 08:00 - 16:00 worked on a rotational basis
• 35 hours a week
• Contract until end of 2021, potential to be extended and going permanent

KEY RESPONSIBILITIES:

• Manage inbound customer calls
• Take complete ownership of customer problems
• Respond to telephony, digital and admin based customer queries
• Investigate complex enquiries through to solution

SKILLS:

• Excellent communication skills (both verbal and written)
• Excellent customer service and administrative skills
• Attention to detail is key
• Ability to embrace 'in the moment' coaching to develop your skills and knowledge
• Adaptable to change and willing to embrace new ideas

WHAT'S IN IT FOR YOU?

• Paid training
• Great rates of pay
• Potential for extension or a permanent position
• The opportunity to work with some of the most influential and experienced managers in the banking industry

If you are successful as a Customer Service Advisor you will be required to pass a CREDIT CHECK and DBS CHECK