Property Officer (Leasehold Services)

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Job description

Job Title: Property Officer (Leasehold Services)
Location: Harrow Council
Employer: Pertemps Recruitment Partnership for Harrow Council
Contract Type: Temporary ongoing
Hours of Work: 36 hours per week Monday to Friday

Overview of a Property Officer
Pertemps have an exciting opportunity within Harrow Council for a self-driven and motivated Property Officer to join an expanding team. The role of Property Officer has a competitive pay rate of £17.10 per hour. Other benefits include excellent training and support for career development and 21 days holiday (excluding Bank Holidays).

The Main Purpose of a Property Officer:

"Effectively manage service charge income (annual and major works) on a patch basis, including personal contact, producing reports, and supporting documents for senior officers and liaison with the mortgage lender, court service and legal team as necessary.
"Be proactive in making early personal contact with leaseholders to establish the reason for non- payment.
"Identify the reason for non- payment, complete income, and expenditure assessments, make fair and reasonable agreements and monitor repayments.
"Identifying leaseholders with serious multiple debts at an early stage and make referrals to money/debt advice services.
"Agree and create payment plans on customer accounts promoting the use of Direct Debits and Standing Orders.
"Set up and monitor Direct Debit instructions and process any cheques received appropriately.
"Investigate and process: - payment transfer requests, refunds for the movement of credit balances and missing or misallocated payments in accordance with policies and procedures.
"Deal effectively and accurately with service charge enquiries, resolving problems or disputes where possible and passing enquiries onto other sections and departments for a response where necessary.

About you, the successful applicant will have:

"Knowledge of Commonhold & Leasehold Reform Act 2002; Landlord and Tenant Act 1985; Housing Act 1980 & 1985; Law of Property Act 1925.
"To be able to interpret a range of leases and transfer agreements and apply this to resolve queries.
"Knowledge of service charge collection and arrears recovery action, issues, techniques, and processes.
"Good knowledge of service charge and major works calculation and billing process.
"Working knowledge and application of Leases, covenants, and Leasehold Valuation Tribunal.

About us
"For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees.
"Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.