Membership Recruitment Manager

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Job description

Membership Recruitment Manager
Hours: Full-Time
Reference: NOV
Location: Carnforth
Salary: £25,280.00 - £28,045.00 Per Annum
Benefits: Pension, Annual Leave, Life Assurance
Duration: Until 15th January 2023

This is a fantastic opportunity to join the passionate and successful team at Leighton Moss, one of the RSPB's flagship nature reserves, located in North Lancashire.

As Membership Recruitment Manager you will be integral to the visitor operation at Leighton Moss, leading, inspiring and supporting a team of staff and volunteers to meet and greet visitors, enthusing them about the reserve and wildlife, and inspiring visitors to support the valuable work of the RSPB through membership.

You will work closely with members of the visitor operations team to maximise opportunities to gain visitor support through membership, whilst ensuring we achieve targets and other key performance indicators.

Key responsibilities include:

Using recognised leadership and performance management tools, build and develop (recruit, select, induct, train and performance manage) a team of membership recruiters (volunteers and staff) to achieve targets in volume and key performance indicators so that RSPB income and return on investment (RoI) is maximised.
Recruit new members on the reserve and at off-site events to achieve personal targets. The purpose of this is to generate income but also to lead from the front, demonstrating first-hand what can be achieved in both membership recruitment numbers and associated key performance indicators. As a result, the wider reserve team should recruit more members, generating income for the RSPB and delivering a high level of return on investment for the RSPB.
Promote and support excellence in customer service so that non-members choose to join and existing members continue their supporter journey with the RSPB.
Working with the Visitor Experience team, to plan, organise and deliver events on site that will enthuse and inspire the general public about the RSPB's work, ultimately leading to the recruitment of new members and other forms of support.
Using qualitative and quantitative data (including, but not limited to footfall, conversion rates, audience types, reception to RSPB offer etc) report and review performance regularly.

Essential criteria:

Excellent level of numeracy and English to GCSE level or equivalent.
Excellent people skills, enabling you to inspire members of the public, as well as managing and motivating a team of staff and volunteers.
Experience of leadership and performance management
You will be used to working to targets and have some experience of sales and/or fundraising, including knowledge of business principles such as return on investment
You will understand how to deliver a high standard of customer service
Excellent written and verbal communication skills
You will be computer literate and be familiar with Microsoft Office programmes
You will work well under pressure and manage your time and priorities effectively

Additional Information:

The visitor centre including the Welcome (run by the Membership Recruitment Manager) is open from 9.30am to 5pm, and is open 7 days a week, therefore this role will require regular weekend working.

The reserve closes on Christmas Day but is open throughout the rest of the year including bank holidays.

Closing date: 23:59, 05 December 2021

To Apply and for More Information:

If you would like to apply and find out more about this position, please click the apply button to be directed to our website.

Please note that you will be required to only complete an online application form where you will be given the opportunity to tell us why you are best suited for this role.

The RSPB is an equal opportunities employer.

No agencies please.