IT Support Apprenticeship

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Job description

DWP. Digital with Purpose.

• Do you have a keen interest in IT and digital support services?
  
• Do you enjoy troubleshooting or helping people solve their issues?

• Are you interested in a career where you can develop technical and personal skills to support DWP users and our IT services?

We've got an exciting apprenticeship opportunity on DWP Digital's User Support Services - Field Services Team. We're part of the wider IT Service Management community that supports the delivery and continuity of DWP's live service, for over 100,000 colleagues and more than 20 million customers.

You will study towards the Level 3 IT Solutions apprenticeship with virtual learning delivered by our partner provider. This will include one-to-one with tutors and mentors, tutorials, and research projects.

You'll combine your formal learning with a real IT support job and hands-on experience.

You'll work across technologies to gain the technical expertise to launch a brilliant career. By the end of the apprenticeship you will have achieved an industry-standard qualification and have the skills to progress your career in line with your aspirations.

Day-to-day, you will provide support for IT End User devices, including mobile phones, mobile computers (laptops), and desktop equipment.

This is technical role, and you'll own technical IT support activities rather than just administrative tasks.

As an Apprentice End User Computing Engineer, you will develop the skills and expertise needed to investigate, diagnose and solve our users' tech issues. You will also learn to exercise judgement sometimes in challenging situations, and develop excellent communication and stakeholder skills.

You'll deliver a range of on-site and remote services to end users, including: new devices and user guidance through TechBar and Digital Workplace Project deployments, development, delivery of digital services.

For more information about this apprenticeship, the application process and requirements/eligibility information, click apply now.

Details. Wages. Perks

You'll join our team at our digital hub in your choice of Leeds or Manchester.

In return for your skills we offer pay for this role of £21,262.

You'll also get a brilliant civil service pension with employer contributions of 27.1% and a generous leave package starting at 24 days and rising to 31.

We also have a broad benefits package built around your work-life balance which includes:

• Flexible working, flexi hours and flexi days off
• Hybrid working: some time in a hub with the team, some time at home
• Family-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Working in an award-winning environment and culture
• Professional development, coaching, mentoring and career progression opportunities.