Medical Field Service Engineer - North England - Permanent

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Job description

Why engineering at Stryker?At Stryker we are dedicated to improving lives, with a passion for researching and developing new medical device products. As an engineer at Stryker, you will be proud of the work that you will be doing, using cutting-edge technologies to make healthcare better. Here, you will work in a supportive culture with other incredibly talented and intelligent people, creating industry-leading medical technology products. You will also have growth opportunities as we have a culture that supports your personal and professional development.Need another reason to apply? Check out these 8 reasons to join Stryker's engineering team: Field Service Engineer - North England - PermanentLocation: North England (ideally Preston, Lancashire)Who we wantDetail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes - finding ways to simplify, standardize and automate.Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.Strategic thinkers. People who enjoy analyzing data or trends for the purposes of planning, forecasting, advising, budgeting, reporting, or sales opportunities.Role summaryThe Field Service Engineer is primarily responsible to maintain professional and profitable repair and preventive maintenance service business on Stryker's products while ensuring compliance with the quality system and manufacturer specifications. He/she delivers technical assistance at customer sites and provides documentation to internal and external customers.What you will doRepair and check electronic / mechanical Stryker productsComplete annual check and calibration according to MDR on customer siteUtilize software and technological tools to maintain proper records, access technical informationAssist the regulatory affairs department / customer to action product recalls, field safety notices and field action noticesFulfil Service contracts with planned maintenancesDelivery of technical Training to internal & externalPerform Installation of Stryker systems on customer sitePerform Software & Hardware UpgradesEfficient and thorough documentation of service activities for internal and external referenceEnsure traceability of all field-based Stryker products through reporting toolsProvide technical support to Internal and external customersEscalade opportunities and issues appropriate team meetingsEnsure excellent follow-up on all customer-initiated issuesEnsure service provided is invoiced if not under warrantyScheduling of Customer visits in cooperation with Customer serviceWhat you needEducated to degree level in engineering medical electronics and camera technology or equivalent, at least one of the following:Electrical / Electronic /Biomedical / MechanicalMedical PhysicsTechnology SubjectsFull UK driving license,Fluency in both spoken and written (technical and medical) English and local languageAdequate IT-knowledge (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook)Up to 1-3 year experience in medical electronics, combined with good mechanical skillsUp to 1 year experience in the hospital environment and health care workExperience and ability to build relationships with internal & external customers to drive brand loyaltyMust be capable of working in a varied range of scenarios including the workshop, hospitals, and theatresMust possess unwavering ethics & integrity in a competitive and demanding work environmentAbility to think independently, use sound judgment, prioritize, make quick decisions and problem-solveAbility to communicate effectively and work both independently and as part of a team on assignmentsTravel will be a regular occurrence within the defined regionWho are StrykerStryker is one of the world's leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including orthopaedics, medical and surgical, and neurotechnology & spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries around the world. For more information, please visit our website at someone at Stryker?Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at StrykerStryker is one of the world's leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com