Coordinator - Customer Service

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Job description

This is where you save and sustain livesAt Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.Join us at the intersection of saving and sustaining lives-where your purpose accelerates our mission.SummaryWe are currently looking for a customer focused individual to work from our Baxter Cheadle site. This role will involve order entry and some dispensing of prescriptions for specialist therapies for patients at home. Additional duties will involve patient stock takes and general admin including prescription management and invoicing. Working hours are 9:00am to 5:30pm., Monday to Friday.Essential Duties and ResponsibilitiesInbound and outbound callsPrescription receiptSmall volume and large volume product order entry on the PMRPrescription management/tracking of faxesPatient stock takeHomecare delivery planning/phoning - advising of delivery/timeslots/ clinical waste collectionPrescription checklist management (co-ordinator sections only)Liaison with Nursing teamPrescription receipt, accurate and timely entry on PMR (entry on PMR and order creation within 30 minutes)Accurate dispensing - this will include timely reporting of near misses and dispensing errors (immediate reporting of dispensing errors to RP or operations manager)Maintain patient confidentiality at all timesPatient stock take for any treatmentAdministrative tasks including archiving and invoicingAdhered to standard operating procedures and follow instructions from the RP, duty pharmacist or operations managerEducation & ExperienceThe person should have either completed or be willing to undertake training to complete an approved dispensary assistants' course NVQ2 or 3. (Full training will be provided)Good knowledge of Microsoft Office programs, mainly Excel, Outlook and WordExperience of working in a pharmacy would benefit the candidate, but not mandatoryOffice skills are essentialReasonable AccommodationsBaxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to and let us know the nature of your request along with your contact information.Recruitment Fraud NoticeBaxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.050459