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Customer Service Administrator

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Confidential

2021-12-03 07:40:30

Job location Whyteleafe, Surrey, United Kingdom

Job type: fulltime

Job industry: Engineering

Job description

JOB TITLE: Customer Service Administrator

DEPARTMENT: Contact Centre

LOCATION: 3 Old Barn Lane, Kenley, Surrey, CR8 5AT (Remote and Onsite)

REPORTING TO: Call Centre Shift Supervisor

HOURS: Mondays - Fridays, 08:00AM-05:00PM (40 hours per week)

JOB OVERVIEW:

To promptly answer incoming calls with a high level of customer service, allocating engineers as necessary, in a productive and efficient manner.

KEY RESPONSIBILITIES:

* To promptly answer incoming calls in an enthusiastic, courteous, and efficient manner.

* To book or reschedule appointments by way of allocating the correct engineer.

* Resolve queries where possible.

* Be clear in communicating information to both customers and staff.

* Be positive in working as part of a team.

* Maintain a smart appearance that adheres to company standards.

* Keep a good level of attendance and time keeping.

* Assist with other admin duties, as requested, in between calls.

KEY ATTRIBUTES:

* Good standard of keyboard skills and basic knowledge of Windows software, especially Outlook.

* Positive attitude to work.

* Presentable in appearance.

* Highly motivated and enthusiastic.

* Excellent customer service and communication skills.

* Proven previous experience.

Working from home is allowed subject to the completion of training

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