Sales Support Coordinator

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Job description

Position Type :Full timeType Of Hire :Experienced (relevant combo of work and education)Education Desired :General Equivalency DiplomaTravel Percentage :1 - 5%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.About the teamThe Sales Support Helpdesk are a small remote team providing pre-sale support to our UK & ROI sales teams and external partners. In addition to handling stakeholder queries, we manage the administration of a number of key tools and processes spanning the global end-to-end sales experience.What you will be doingYour role is to provide dedicated support to drive engagement with internal sales teams and our external partners. As well as providing Helpdesk support to resolve queries generated from these channels, you will also have responsibility for training, mapping and maintaining processes, delivering presentations and communications, and responsibility for admin processes and stakeholder support, analysis and insight.Technical support for key sales toolsCompose and deliver key communications, analysis and updates to stakeholdersAdministration support for business-critical admin processesMapping and maintenance of new and existing processesSupporting our stakeholders by delivering presentations in regular forums and providing support, analysis and insight for queries generated from their channelsAct as an escalation point for higher risk applications and as a liaison between UK Business Development and Risk to ensure processes and procedures are up to dateWhat you bringProficient in the use of basic office equipment and tools as well as applications specific to the sales functionAbility to multi-task and adjust schedules to meet deadlinesAbility to communicate effectively verbally and in writingTeam skills, including the ability to establish and maintain effective working relationships with employees, clients and publicAdded bonus if you haveStrong customer service skillsSkill in data entryExperience of managing and resolving complex queriesWhat we offer youA competitive salary and benefitsTime to support charities and give back in your communityA work environment built on collaboration, flexibility and respectVaried and challenging work to help you grow your technical skillset#LI-SC2Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass