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Inbound Customer Service - 12PM-8PM

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ant marketing

2021-12-03 07:50:06

Job location Sheffield, Yorkshire, United Kingdom

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Inbound Customer ServiceWe're looking for energetic and enthusiastic individuals to join our Call Centre. Within this role, you will be answering calls and responding to online queries for customers in relation to their online orders.This position is based at our Head Office (S2 4QA) which is a short walk from the city centre and has excellent transport links.WHAT WILL YOU BE DOING….Receiving incoming calls and emails from customers regarding online orders placedMaintaining a high standard of quality work to ensure that customers are treated fairlyReporting to your Team ManagerWhere necessary, refer issues to relevant internal /external department using correct escalation proceduresRepresenting our clients brand well and ensuring customers are kept satisfiedIDEAL CANDIDATESHave excellent written & verbal communication and customer service skillsAble to work at a fast pace, but also maintain a high standard of qualityHOURS OF WORKNormal working hours will be between 12PM-8PM Mon-Fri and 1 in 3 weekends.Full time work - 37.5 hours per weekWHAT WE WILL GIVE YOUThose without previous experience will get £8.36 (under 22) £9 (23 and over) per hour starting rate which will increase based on length of service and performance20 days holiday which increases with length of service plus 8 days bank holiday (some will be in lieu where you are required to work)You'll receive up-to-date training and development in our state of the art training academy. We will nurture your talent, to develop your skills and your career with usWe have a track record of promoting from within, and many of our senior managers started in calling positions, so they understand the importance of every role within the teamJoin us and you will be representing global brands and delivering excellent customer service.We are a long standing Sheffield based Call Centre, and we are committed to continuing to develop a stable and secure based business for our staff and our clients.

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