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Front Desk Manager

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DoubleTree by Hilton Phoenix Mesa

2021-12-03 07:41:46

Job location Mesa, Arizona, United States

Job type: fulltime

Job industry: Administration

Job description


Job Summary

The Front Desk Manager is responsible for the guest's experience at the beginning and end of their stay by performing check-in/out and interaction with guests and the general public by phone and in person, training new front desk associates and managing the shifts from a manager on duty standpoint at the front desk. Responsibilities also include scheduling, labor management, purchasing, training, hiring, customer service, etc. Hilton Experience is preferred, Hotel Experience is required. Hours will mainly be mid shift to pm shift and weekends.

Essential Duties and Responsibilities


    -Provides professional and courteous guest service at all times
    -Greets arriving guests
    -Answers telephone calls courteously and efficiently
    -Responds to inquiries regarding hotel services, guest registration, local shopping, dining, entertainment, and travel directions
    -Generates, confirms, cancels, and changes guest reservations
    -Keeps records of room availability and guest's accounts
    -Assists arriving and departing guests with luggage
    -Computes bills, receives payments, and makes change for guests
    -Makes restaurant, transportation, or entertainment reservations for guests
    -Promotes any current hotel and franchise marketing programs

Additional Duties

    -Assumes manager duties in absence of General Manager
    -Transmits and receives messages through telephone, facsimile, and switchboard
    -Maintains wake-up call service
    -Posts ancillary charges to guest folios (food, room, telephone)
    -Maintains clean and neat work and storage space
    -Assists with appropriate storage of guest property
    -Attends monthly department meeting
    -Completes projects as determined by Rooms Operations Manager
    -Participates in ongoing education and training of Franchise and Hotel Management Company

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