Customer Service Representative

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Job description

Revolution Company

Location: US-AR-Little Rock | US-TX-Mesquite
Category: Customer Service
Type: Full Time

Overview

Immediate position available! Competitive pay with good benefits, and growth opportunities in a stable and safe work environment. Collaborative and positive team culture.

Responsibilities

Revolution Company is now hiring for a Customer Service Representative to join its dynamic team. The successful candidate will contribute to a collaborative and motivating work environment and address customer issues/concerns. Reporting to the Customer Service Manager, this position is based out of Little Rock, AR, or Mesquite, TX. This role can work as a hybrid role at home and in the office once training is complete.

• Handle inbound calls, emails, and faxes from various sources, including customers, sales representatives, and brokers.
• Follow customer service procedures, policies, and standards and assist in identifying and cataloging new processes.
• Collaborate with appropriate parties and business units to identify the drivers leading to business success.
• Handle transactions with a high level of accuracy.
• Interpret and apply systems knowledge and tools to manage customer requests.
• Demonstrate knowledge of product/service features used in customers' business.
• Maintain accurate records and document all customer service activities and discussions.
• Consistently deliver a comprehensive, positive service experience to customers.
• Build sustainable relationships with internal and external customers.

Qualifications

• Associates degree and/or equivalent business-related experience preferred.
• 3+ years of experience in Customer Service in a manufacturing environment preferred.
• Excellent collaboration and communication skills.
• Excellent customer care and focus; ability to effectively assess customers' needs and provide answers, troubleshooting assistance, or resolutions.
• Honest, optimistic, and a team player.
• Pragmatic and action-oriented with the ability to adapt quickly to changing business conditions and priorities.
• Proficient computer skills in MS Office Suite with working knowledge of customer service software, databases, and tools.
• Able to multitask, prioritize and manage time efficiently.
• Proactive self-starter with the ability to accurately handle multiple transactions in high demand, fast-paced environment.
• Demonstrated focus on a positive customer experience and exceeding customer expectations.
• High level of integrity and ethics.

About Revolution
Headquartered in Little Rock, Arkansas, Revolution Believes in Better Plastics that help preserve our environment for future generations. Spanning nearly every industry, the company's family of brands deliver sustainable, high-quality plastic products to both consumers and companies alike. Its brands include Delta Plastics, Revolution Bag, Revolution Ag, Rodeo Plastics, Command Packaging, Polar Plastics and Jadcore. The focus in all areas is to create sustainable circular solutions and use as much post-consumer resin as possible in all products manufactured.

Revolution welcomes diversity and is an EEO Employer - Minority / Women / Disability / Veteran and other protected categories are always encouraged to apply.

PI