Senior Regional Property Manager

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Job description

Job Title: Senior Regional Property Manager

Classification: Exempt

Division: Rutherford MHC (Mobile Home Community) Management, Inc.

Reports To: Managing Director

Responsible for: 5-8 Parks, 1,000-1,500 Spaces

SUMMARY:

• Although Rutherford MHC Management will continually redefine what a Sr. Regional Property Manager (SRPM) position may entail, capturing opportunities to maximize income and reduce expenses, while providing an exceptional community environment, is at the heart of our business. The financial performance of the properties, compliance with state and local laws, enforcing rules and regulations evenly, and unsurpassed customer service are the benchmarks by which we measure success. As an SRPM, you are responsible for supporting day-to-day operations of the Manufactured Housing Communities under Rutherford MHC Management. The SRPM oversees the Community Managers and Maintenance staff and is required to make decisions at the property for administrative and maintenance related issues. You are required to report any property maintenance, administrative and legal concerns to Executive Management. You are always expected to conduct yourself in a professional manner, and to be courteous and polite to all residents, their guests, contractors, agents, and all other persons who are at the Manufactured Housing Community.

ESSENTIAL FUNCTIONS OF THE JOB:

• Troubleshoot resident complaints concerning gas, electric, water and plumbing issues outside of the resident's mobile home and other related park issues. Conduct resident meetings, draft letters and legal notices addressing resident rules and regulations violations and refer all escalating resident issues to your supervisor.
• Ensure proper maintenance of Park-owned facilities, amenities, common areas and equipment (clubhouse, swimming pool, spa, streets, streetlights, fences, walls, signs, mailboxes, laundry, storage areas, etc.) in safe, clean, and operational condition.
• Ensure proper maintenance of the Park's utility system in a safe operating manner, ensuring that required maintenance and inspections are conducted and local and state compliance standards are met.
• Obtain bids as directed, schedule approved work; supervise vendors/contractors performing maintenance or repairs; and review invoices for accuracy prior to submitting for payment.
• Attend educational programs as directed by Rutherford MHC Management, LLC to maintain a current knowledge of federal, state, and local codes, ordinances, and laws.
• Set annual rent increase schedules, send out monthly rent increase notices and monitor rent rolls for accurate rental income.
• Support onsite managers through property visits, weekly communication, and to-do list completion.
• Review prospective resident applications for Park tenancy.
• Drive team members to achieve asset goals identified in the annual budgets.
• Monitor policy and procedure compliance and the financial performance of each assigned property, as established in the annual operating budgets, to ensure investor goals and expectations are being met.
• Conduct regular property inspections (quarterly at minimum) to ensure that property curb appeal meets standards and identify potential liability issues at the property.
• Create and maintain 10-year capital replacement/improvement plan for each property, including thorough property inspections, ROI analysis on rehab projects, gathering the necessary bids to set the budgets, executing contracts on approved projects, gathering compliance documents, and driving projects to completion.
• Direct preparation of reports, to ensure timely communication to investors, including but not limited to:
• Budgets & Variance Reports
• Occupancy Status
• Delinquency Updates
• Lease Expiration Management
• Perform risk management functions, by always being aware of health and safety or potential liability risks and maintaining a current and accurate assessment of the physical plant and operations to limit exposure for the investors and the company.
• Recruit, hire, develop, and appropriately manage performance of onsite property staff.
• Conduct employee reviews, reward and discipline employees, address complaints, and resolve problems while using sound judgment.
• Build positive relationships with residents. Conduct self in a professional and respectful manner toward residents, setting an example for others to ensure that exceptional service is our standard.
• Assess a variety of situations and solve problems.
• Answer resident questions and resolve concerns and issues in a courteous, prompt, and professional manner while maintaining accurate conversation records.

KNOWLEDGE, SKILLS AND EXPERIENCE:

• Eight years related experience and/or training and a minimum of five years supervisory experience.
• Working knowledge of California Civil Codes, Fair Housing mandates, and other legal issues affecting property management.
• Strong oral, written and interpersonal communication skills. Attention to detail and good math skills.
• Ability to effectively present information and respond to questions from managers, clients, residents, and the general public.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Computer proficient in Windows, MS Office, Word, Excel, Outlook, and the Internet.

COMPANY CULTURE:

• It is important that all Rutherford team members possess strong communication skills and strive to build relationships with fellow team members. We want our team members to possess an entrepreneurial spirit and be able to thrive in a fast-paced, changing environment. Rutherford employees should be passionate about what they do and be self-motivated. We expect that our team members will constantly seek opportunities for growth and education, be innovative, and most importantly, exercise ethical business practices and follow through on their commitments. Although we look to each individual in our organization to be a leader, we look to our Regional Managers to be role model leaders.
• We measure our team member success on the following standards;
• Collaborative; Teams that work collaboratively can obtain greater results. Collaboration requires leadership, cooperation, and willingness to assist others.
• Highest Quality; We strive to consistently deliver results and service experiences of the highest quality so as to surpass the expectations of internal and external customers.
• Professionalism; fosters respect and trust among peers, supervisors, and customers, and includes willing compliance with the highest ethical standards.
• Honesty; Being sincere and free of deceit and untruthfulness, even when faced with consequences for our actions.

"Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives."

WORK CONDITIONS:

• Travel between the properties is required. Travel may be required for manager meetings, company training events, budget or financial review meetings, and special project events.