Supervisor - Cash Operations

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Job description

Job Summary:
Oversee shift activities including player services cage transaction verifications, casino credit, scheduling, compliance with all Internal Controls, and Title 31 Compliance. Assistant in implementing and evaluating promotions and revenue tracking progress with the Morongo Rewards player's card program.

Essential Duties And Responsibilities:
Assumes departmental responsibility in absence of the Cash Operations Manager.

Trains cash operations team members who need further instruction regarding balancing, player services transactions, and/or other policies and procedures.

Adheres to all aspects of the Anti-Money Laundering (AML) Program and its regulations including, but not limited to, Title 31 Cash Transactions, Suspicious Activity Reporting and Guest Identification requirements.

Assists in developing and coordinating resolutions to any deficiencies identified, providing sound and immediate corrective action.

Maintains the accountability of the Player Services cash cage in accordance with company's internal controls and requirements of the Gaming Commission on Accounting and Internal controls.

Receives cash, cash equivalents, personal checks cashed for non-gaming purposes and gaming chips in return for cash.

Processes and verifies large jackpots.

Maintain functionality of the ATM's, Ticket Redemption Kiosks, Currency Recycler and any other Cash Operations managed equipment. This includes but is not limited to routine cleaning and maintenance and troubleshooting issues such as hopper and receipt jams.

Handle and process all guest disputes generated as a result of machine malfunction or error.

Process and review Casino Credit applications.

Maintain 4-Diamond relationships with known players and develop 4-Diamond relationships with potential players.

Works closely with the Promotions Manager to coordinate Morongo Rewards promotions.

Assists in managing all player and potential new player promotions and recruitment.

Assists in the planning and implementation of promotional programs designed to attract and retain large groups of new and existing guests to the casino.

Assist with the database for the Marketing Department needs for direct marketing and player tracking of casino guests.

Assist in conducting promotions on the gaming floor, through the online player tracking system and tracking promotions, events, etc.

Performs other job related duties as assigned.

SUPERVISORY RESPONSIBILITIES:

Requires strong leadership and motivational skills. Will interact with various levels of staff, management, government officials, and the public.

Maintains staff by recruiting, selecting, orienting, and training team members; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.

Accomplishes staff results by communicating job expectations; grooming standards, planning, monitoring, and appraising job results; coaching, counseling, and disciplining team members; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.

Qualifications:
Good working knowledge of all cash operations cashiering functions, procedures and policies in a casino environment is required. In-depth knowledge of advertising, promotions, special events, direct mail, and player tracking. Must have computer knowledge and be skilled in Microsoft Word and Excel. Must have at least 2 years of cash operations experience including frontline, team member window, and vault experience. Strong math and money-handling skills are a necessity. Good interpersonal, oral and written skills are a necessity. Must possess a high regard for guest service and team member relations.

EDUCATION and/or EXPERIENCE:

High School Diploma or GED required and at least 3 years related experience and/or training, or equivalent combination of education and experience in high volume cash operations and gaming reward card programs. Two years of Supervisory experience preferred. Casino Credit experience preferred.

LICENSES, CERTIFICATES, REGISTRATIONS:

Must undergo and successfully pass a background investigation to obtain and maintain a gaming license issued by the Morongo Gaming Agency.

LANGUAGE SKILLS:

Tact and diplomacy are essential. Ability to interpret documents such as rules and regulations, instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively to guests and team members.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.

REASONING ABILITY:

Ability to solve practical problems. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

PHYSICAL DEMANDS:

While performing the duties of this job, the team member is regularly required to stand; use hands to finger, handle, or feel; talk or hear. The team member frequently is required to walk and reach with hands and arms. The team member is occasionally required to sit. The team member may need to lift and/or move up to 25 pounds and lift and/or move over 50 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

This is a fast paced work environment and the position requires the ability to cope with it. The casino environment has moderate to loud noise levels and is a smoking environment.

WORKING HOURS:

Because we are open 24 hours a day, 365 days a year, most positions require flexibility in scheduling and may require team members be available for evenings, weekends, holidays and special events. A typical workweek and normal work schedules may vary based on business needs and may include scheduled shifts Monday through Sunday. Position may require overtime.

INDIAN PREFERENCE:

We are an Equal Opportunity Employer while practicing Native American preference according to law.