Receptionist

Position Overview:

The Receptionist is responsible for greeting patients, answering phone calls, and checking in patients in the Front Office area. The Receptionist reports to the Chief Program Officer and is an integral part of the Front Office Team.

Requirements:

• 1-3 years' experience in customer service
• Computer competence across Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.) with the ability to quickly learn a variety of other online software systems
• Strong organization skills
• Ability to multi-task, shift focus across tasks as needed, and manage priorities
• Working knowledge of an electronic medical records system (Raintree) preferred but not required
• Strong problem-solving skills
• Confident and personable with the ability to get along with a wide range of personalities
• Excellent customer service

Responsibilities:

• Answer all incoming calls and questions. Provide follow up and resolve open questions with a timely manner.
• Greet all incoming guests and check them in for their appointments.
• Track all prescriptions and ensure that expiring prescriptions are renewed prior to their expiration.
• Collect all co-pays and balances and ensure the clients signs all required documents prior to the start of the patient's appointment.
• Track inventory of electrodes, NNES, and other items as requested.
• Maintain voicemail and emails logs for documentation purposes.
• Provides support to the Front Office Team as needed.

Physical Demands:

While performing the essential functions of this job, the incumbent must be able to do the following: stand for extended periods; sit for extended periods; bend and reach for filing and other job-related functions; climb up and down stairs; bend, stoop, and lift to move and retrieve materials; pull, push, and lift; reach both above and below shoulder height. Specific visual abilities include close vision, color vision, depth perception, and the ability to adjust focus. Must be able to visually inspect work. Manual dexterity to operate computer and other office equipment required.

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made.

Company Values:

All NAPA Center employees must demonstrate the company's core values which include:

• Love -NAPA is a family business built on the love that parents have for their children. Embody NAPA's spirit of love through kind actions, warmth and communication used every day.
• Share - strive to collaborate and educate as part of the NAPA team, so that our clients and their families leave NAPA with positivity and hope.
• Grow - evolve, engage and continue to learn, from our clients, our colleagues and our industry so that we truly offer the best therapy possible.
• Hope - believe in the potential of every child and commit to helping them succeed, giving families hope when others have failed.