Clarizen - Business Systems Analyst

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Job description

#6586

Seeking a Clarizen - Senior Business Systems Analyst for a 6 month contract with likely extensions.

Please note this position requires the successful completion of a background check, drug screen, employment and education verification prior to starting work.

Duties

• Support the Enterprise PPM Technology Ecosystem by supporting cloud-based PPM technologies such as Clarizen, Jira, and ServiceNow, along with business intelligence tools such as Tableau and PowerBI.
• Responsible for configuring cloud-based PPM technologies such as Clarizen, Jira, and ServiceNow, and supporting integrations with the PPM Data Warehouse, Tableau, PowerBI, SharePoint, Microsoft Teams.
• Create and develop PPM dashboards & reports leveraging BI tools such as Tableau and PowerBI.
• Must have the ability to work independently and within cross-functional teams to support the organization's global PPM needs.
• Will report into the IT Manager, Enterprise PPM systems, Reporting & Analytics.

Key Responsibilities:

• Support technical configurations for the Enterprise PPM Technology Ecosystem by configurating cloud-based tools such as Clarizen, Jira, and ServiceNow, etc.
• Support technical configurations with BI tools such as Tableau and PowerBI, etc.
• Support integrations with the PPM AWS Data Warehouse, Microsoft Teams, Jira, ServiceNow, SharePoint, and Active Directory
• Provide maintenance and support for the PPM Technology Ecosystem
• Work with developers to create, enhance, and optimize the Enterprise PPM Technology Ecosystem
• Develop Gold Standard enterprise level PPM reports and dashboards for the organization leveraging BI tools such as Tableau and PowerBI
• Configure mobile capabilities within the Enterprise PPM Technology Ecosystem
• Test systems and integrations to execute features
• Work with Stakeholders (SMEs, Developers, BSAs, BAs, Project Management Offices, Leadership Teams) to support business processes within the organization's enterprise PMOs to interpret business needs into technical specifications
• Apply trouble shooting techniques, root cause analysis, and Level 3 support for system related issues and know when to involve the vendors where necessary
• Work with Level 1 and Level 2 support teams to provide comprehensive end user support
• Develop knowledge base articles for the PPM Technology Ecosystem and end-user training materials
• Deliver training to end users
• Work with cross functionally teams within Global IT and within the Enterprise Project Management Offices
• Work with business process owners to elicit requirements and build requirements into technical features within the PPM Ecosystem
• Support the Strategic Project Management Office (SPMO), SPMO Operations and Business Processes, Global IT Processes, and Portfolio Delivery Leads to deliver enterprise objectives

Skills/Requirements:

• Experience working in complex, matrixed, and global business environments
• Experience with identifying, integrating, and managing SaaS solutions and external vendors
• Proven expertise in usage of MS Office Suite
• Preferred experience with Clarizen, ServiceNow, or Jira
• Preferred experience with BI tools such as Tableau and PowerBI

Other Desired Skills:

• Strong technical skills supporting cloud-based technologies
• Ability to configure cloud-based technologies such as Clarizen, Jira, and ServiceNow
• Ability to configure reports and dashboards using BI tools such as Tableau and PowerBI
• Ability to support integrations with a data warehouse, Active Directory, Microsoft Teams, and SharePoint
• Strong documentation and communication skills
• Strong analytical and logical problem-solving skills
• Strong interpersonal relations, written & verbal communication skills
• Ability to adapt to new technologies and rapidly changing environment
• Ability to map, troubleshoot, and optimize interfaces with multiple systems
• Possess and display sound judgment; initiative; flexibility and detail-orientation
• Quick learner of new applications and/or technologies
• Adaptable to changing priorities and direction
• Strong documentation & communication skills with the ability to develop and maintain business and technical documentation
• Ability to interact professionally with all organizational levels
• Excellent problem-solving, organizational, analytical, and critical thinking skills
• Competent in handling multiple tasks with attention to detail, and perform duties with minimal supervision
• Organizational and project management skills preferred

Education/Experience:
Bachelor's degree required with 5-8 years of work experience as a business systems analyst or related experience

W2 Only
No Corp to Corp
No Sponsorship
No third party candidates considered for this position

If you are interested in this position and feel you are qualified, please apply to JO#6586 along with your updated resume.

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