Human Resources Program Manager

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Job description

Job Description

Company

Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, trademark licensing, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA's diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations. Named Most Valuable Sports Agency by Forbes for eight consecutive years, CAA represents more than 2,000 of the world's top athletes in football, baseball, basketball, hockey, soccer, in addition to coaches, on-air broadcasters, and sports personalities and works in the areas of broadcast rights, corporate marketing initiatives, social impact, and sports properties for sales and sponsorship opportunities. Founded in 1975, CAA is headquartered in Los Angeles, and has offices in New York, Nashville, Memphis, Chicago, Miami, London, Munich, Geneva, Stockholm, Shanghai, and Beijing, among other locations globally.

The Role

The Human Resources Program Manager will be responsible for the overall smooth and compliant execution of human resource processes for CAA's Los Angeles office (65%). Additionally, the position will be responsible for working closely with the Los Angeles Office Human Resources Leader to: ensure annual human resources goals are being tracked and achieved, use data analytics to develop compelling narratives and solutions, and identify/drive process improvements (35%).

Responsibilities

* Have an in-depth understanding of all in-scope HR processes and workflows, physical and electronic (ex: I9 document review, new hire policy completion, exit processes, etc.) for the Los Angeles office
* Perform regular audits of in-scope processes to ensure compliance. Escalate areas not in compliance and develop plans to address
* Use information from audits and market research to drive local process improvements
* Perform regular audits on information contained in HRIS system (particularly organizational reporting structures) and work with HR Operations and Finance teams to update
* Document in-scope processes in procedure manuals and training materials, updating as necessary
* Work with Human Resources Leader and team to understand annual priorities. Create mechanisms for tracking progress on each priority, resources required, and where there are conflicting resource needs/timelines
* Develop and manage annual human resources calendar for Los Angeles
* Work closely with Data and Analytics team to drive process insights and trend data and develop compelling narratives to help leadership understand actions required
* Develop format for Los Angeles HR calendar along with communication and tracking mechanisms
* Train new and existing HR department members on processes including new/updated processes
* Collaborate with other offices to leverage best HR practices

Qualifications

* Bachelor's degree preferred or equivalent experience
* Three (3) or more years of work experience in a human resources function required
* Demonstrated understanding of key human resources processes and compliance requirements (onboarding, exits, I9 document review)
* Demonstrated experience owning, auditing, and improving processes
* Strong attention to detail and organizational skills required
* Able to work collaboratively and build productive relationships across levels and functions
* Demonstrated ability to influence at all levels of an organization
* Experience with HRIS system required, experience with Workday systems a plus.
* Extremely flexible, proactive, highly organized, and ability to shift priorities, multi-task, and handle heavy work flow processing
* Strong tactical execution skills
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Job Location

Los Angeles, California, United States

CAA does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by CAA to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that CAA will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.