Escrow Officer, San Diego

Job description

Who We Are

We're building the future of real estate - today.

HomeLight is the essential technology platform used by hundreds of thousands of homebuyers and sellers to partner with top real estate agents and win at any step of the real estate journey, whether that's finding a top agent, securing a competitive mortgage, or ensuring on-time, easy close.

HomeLight facilitates billions of dollars of real estate on its platform every year. Our vision is a world where every real estate transaction is simple, certain, and satisfying for all.

We pride ourselves on our company culture - but don't just take it from us. We've been recognized as a best place to work by Forbes. We're committed to diversity both internally and externally through programs such as our Black Real Estate Agent Program with NAREB. Our team breaks barriers every day while staying committed to HomeLight's goals and core values, which is a crucial element to our shared success.

We are a 100% resale/purchase business (no-refis) and we do not expect you to do business development.

Who You Are

You are the key to home ownership. As an escrow officer, you're the human link between our process and people. You're there at the beginning, reviewing contracts and following instructions. You're there in the middle, ensuring that all the associated paperwork is completed efficiently and accurately. You're working with agents and their clients to keep the process moving forward, verifying that titles are clean, taxes are paid, and loans are funded. Finally, you're there at the end, to assure that no funds or property will change hands until all terms have been carried to completion.

• Trusted consultant, maintaining a positive, can-do attitude that gives agents and home buyers alike the confidence that their transaction is in reliable, good hands and will be completed on time.
• Problem solver, using your industry knowledge to identify potential issues; recognizing what's wrong, knowing how to fix it and avoiding unnecessary delays.
• Constant learner, staying on top of changing rules and regulations to avoid setbacks and enable transactions to close on time.
• People reader, recognizing and adapting to an agent's or homebuyer's personality and mood to make them feel comfortable, even when delivering bad news; showing empathy to ease their frustration and give them confidence that you're in their corner.
• Multi-tasker, highly organized, being able to work a large number of contracts with numerous agents, buyers and sellers simultaneously under deadline pressure
  

• A to Z: Knowing the intricacies of the contract from beginning to end, ensuring that it is closed in a timely, efficient and error-free manner.
• Devoted to detail: Verifying all paperwork is complete so that escrow closes on time and correctly.
• Following the money: Working with lenders and underwriters to ensure that all the I's are dotted and T's are crossed to fund and complete transactions.
• Relationship building: Establishing and maintaining relationships with essential industry players - agents, attorneys, lenders, surveyors and government agencies - that enable you to smoothly manage transactions.
• Business builder: Earning the confidence and trust of new agents and creating opportunities to market our business; retaining agents by providing them with white-glove service.
• Talent builder: Training escrow assistants to open opportunities for advancement; delegating, auditing work, answering questions and giving direction.
• Sealing the deal: Being present at closing and making it a positive, memorable experience for agents and buyers.
  

• Education: High school diploma or equivalent; take continuing education courses as required.
• Experience: Two to three years of escrow experience, both front- and back-end experience.
• Certification: Notary public and escrow officer licenses as per local regulatory requirements (Eg. in CA we require California Land Title Association requirements to qualify as an Onsite Manager for the California Department of Insurance).
• Industry awareness: Technical knowledge of closing process.
• Computer skills: Proficiency with Microsoft Office suite.
• Communications skills: Strong written and verbal skills to keep agents, buyers, sellers and all other parties up to date with the process and work with them to resolve issues.
  

• Robust and competitive benefits
• Weekly $40 DoorDash credit
• Monthly $75 monthly reimbursement for gym membership or fitness equipment