AVP, Knowledge Management

Job description

Where it all began…

In 1951 SF Fire Credit Union first opened its doors from a modest 10′ × 15′ office space in 17 Engine. It was from those humble beginnings-where everyone pitched in to help one another in their community-that the organization forged its way of business forever. Today, the San Francisco-based credit union has grown to $1.7B in assets and a membership that extends from the regional firefighters we trace our roots back to throughout our many neighbors in San Francisco, San Mateo and Marin Counties. Our members benefit from the ideas and principles that have shaped us: Shared trust, continuous innovation of products and services, competitive rates, and excellent member service. These qualities foster a true sense of member-ownership and strengthen the credit union's bond with the people for whom this credit union was created.

What we stand for…

There are a few things we look for those we hire at SF Fire Credit Union, regardless of role or team.

First, do they align with our values?

Be Personal - Walk the Member/Employee Path

Be a Leader - Empower, Collaborate, Own

Be Outside the Box - Innovate, Educate, Engage

Be Real - Integrity and Transparency Matter

Be the Connection - Serve our Community

Second, will they thrive in a culture like ours, where we default to trust, embrace feedback, and desire to innovate?

Finally, do they share our vision to help empower members to accomplish their dreams and build lasting financial security in whatever way is most relevant to their role?

What it feels like…

Most days it feels more like going to work with a big family. Whether it's a pot luck lunch, baking birthday cakes for colleagues in the kitchen, or after-hours get-together, we're here to do a great job and have a good time while doing it! We value a good sense of humor, are motivated by a higher purpose, and always bring an "in-this-together" attitude. While we're driven to do great work, we also value real work/life balance.

Is This The Career For You?

The Knowledge Management team's goal is to deliver a full array of capabilities for extracting the value of data. Responsible to mine multiple structured and unstructured data sets across business lines, apply a range of analytics - from descriptive to predictive to prescriptive, and capture the time value of data.

The AVP of Knowledge Management is responsible for enterprise-wide solutions using BI software, SSRS, Microsoft Office 365, Jaspersoft, and SharePoint intranet. Responsible for leading the design and implementation of systems for data analyzation, data delivery, and process improvement through automated workflows. Ensures the accuracy of information as used across the Enterprise. Analyzes business requirements to determine optimal technical solutions.

What You'll Be Doing

• Assess and cultivate long-term strategic goals for BI solution development in conjunction with end-users, managers, clients, and other stakeholders.
• Conduct research and make recommendations on products, services, and standards in support of procurement and development efforts.
• Evaluate and select database/data warehouse components, including hardware, relational database management systems, ETL (Extract-Transform-Load) software, metadata management tools, and database design solutions.
• Responsible for documenting data classification rules, enforcing compliance rules, and enforcing business rules for data in their domain.
• Responsible for making certain the data governance rules are communicated to all stakeholders of data in their domain.
• Direct, organize, and lead projects in the implementation and use of new BI software tools and systems.
• Ensure high levels of solution acceptance, accuracy, and availability through support functions, monitoring, and in-depth testing.
• Lead the integration efforts for merging BI platforms with enterprise systems, applications, and SharePoint intranet.
• Lead the effort to design, code, test, and document all new or modified BI systems, applications, and programs.
• Lead the effort to develop the semantic layer, metadata, reports, and dashboards, and portal interfaces.
• Lead the development of automated processes, in workflow/forms-based products, to improve existing practices and address new business requirements.
• Assist in the administration and maintenance of the Office 365 environment, Teams, Azure AD, SharePoint application.
• Assist in the design of databases and data warehouses to ensure interoperability with Bl solutions.
• Assist in the design and delivery of end-user training and training materials; provide technical support as necessary.
• Work with project managers to ensure the success and timely delivery of solutions that meet business requirements.
• Conduct job duties and responsibilities according to the organization's business systems development methodology and/or its Systems Development Life Cycle (SDLC) methodology.
• Troubleshoot BI tools, systems, and software; performance-tune these applications as necessary.
• Act as evangelist for BI benefits across the organization; promote BI usage to relevant departments. Mentor and/or provide leadership to junior members of the team.

What We Look For In You

• Bachelor's degree in Computer Science or applicable experience
• Credit Union or Banking Experience preferred but not required
• Minimum of 5 years managerial experience
• Comprehensive data warehouse analysis and design experience, with full knowledge of data warehouse methodologies and data modeling.
• Experience with tier-one applications, databases, and data warehouses, such as Oracle 9/, MS SQL Server, Crystal, SSRS, SCM, and so on.
• Expertise in Business Objects tools, such as SSDT, Visual Studio, Power BI, Tableaux
• Strong SQL scripting, C#, VBA, and Microsoft Office developer skills
• User interface design experience
• Experience with a document imaging system such as Hyland OnBase
• Full project management and development life cycle experience
• In-depth technical knowledge of network, PC, and platform operating systems
• Experience with data processing flowcharting techniques
• Familiarity with Microsoft SharePoint Online and SharePoint Designer
• Familiarity with Users & Groups in Azure AD
• Familiarity with best practices in data privacy and security

SKILLS

• Excellent communication skills, both verbal and written
• Must be self-motivated, disciplined, able to work on own initiative, take responsibility for own work, and be committed to the achievement of excellence
• Constantly strives to discover and learn new technologies
• Ability to balance business priorities with technical requirements
• Resilient and able to work in an organization that is undergoing change due to growth
• Strong presentation and interpersonal skills
• Exceptional analytical, conceptual, and problem-solving abilities
• Experience working in a team-oriented, collaborative environment

 OUR BENEFITS

We have a competitive compensation and benefits package, but the true reward of working for SF Fire Credit Union goes beyond what you'll see on a pay-stub. We genuinely care our employees and we strive to invest in their professional and personal growth. We're a relatively small organization at about 200 employees, so you can see the impact of your efforts and the value your contributions bring to our members and fellow employees.

• 401(k) and Employer Match
• Health, Vision, Dental and Life Insurance
• Annual Incentive/Bonus Program
• Tuition Reimbursement Program
• 10 Paid Holidays + Competitive PTO package
• Home & Consumer Loan Program (Discounted Rates)
• Professional development and training programs
• On-demand personal coaching resource
• Wellness Program (Discounted Gym Membership)

"Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.