Strategic Account Manager (Recruiting / Management Consultancy Background)

Job description

Job description

At iTalent Digital (iTD), we pride ourselves for hiring the best and brightest individuals for the benefit of delivering outstanding products and services to our marquee base of Fortune 500 customers.

This role is 100% remote!

We are seeking a seasoned Account Manager to become a trusted advisor for our Fortune 500 clients. If you are someone who likes managing and growing a business, this role is right for you!

The ideal candidate will have a solid foundation in managing and expanding a growing base of accounts, providing solutions to complex business challenges, and developing a consultative-strategic relationship with clients and employees alike.

Reporting to the VP of Account Management, this role will manage one or more of our strategic Fortune 500/1000 account(s). The role will serve as the internal voice of the customer while working to exceed customer expectations. Along with that, they will possess a high degree of empathy to ensure the customers satisfaction with iTDs people and services.

This high-impact role combines equal parts people management, client management, sales and customer satisfaction.

Responsibilities:

• Serve as the face of iTalent Digitals service team to the client and the central point of contact for its onsite and remote consultants.
• Maintain and sustain relationships with customer contacts.
• Oversee commercial aspects for the current account (revenue, margins, receivables).
• Proactively locate gaps in current delivery and build business case for enhanced service offerings.
• Track and ensure that delivery escalations are closed appropriately.
• Create a funnel of new business opportunities from the current account by showcasing ITD's end-to-end service capabilities.
• Educate field consultants to foster a consultative partnership with the client and to serve as iTD Brand Ambassadors within the account.
• Use company CRM to diligently track client interactions, as well as log and following through on new opportunities of growth.
• Working with clients in quoting rates and creating/renewing SOWs (with the help from internal cross-functional partners)
• Set the cadence of communication with client managers and employees alike within the account to ensure customer satisfaction, resolve issues and uncover new business opportunities.
• Work cross-functionally with Product, Finance, HR, Marketing and other teams to resolve customer issues and work towards achieving shared goals.
• Be a part of the team to optimize processes, remove internal roadblocks, establish KPIs and make recommendations to create overall efficiencies across the company.

Required qualifications and skills

• View customer satisfaction as a top priority.
• 5+ years of relevant experience as an Account Manager or Customer Success Manager, preferably within a high growth professional services global consulting organization.
• Previous successful experience expanding the footprint of a strategic account(s) and growing the overall revenue by wide margins.
• Previous experience managing million-dollar (plus) accounts.
• Proficient in utilizing CRM systems to enter and track sales opportunities, client interactions, etc.
• Have experience growing a nascent and/or established territory.
• Must be an excellent communicator and possess great people skills; especially as it relates to working directly with senior client leadership (Directors, VP's).
• Experience crafting and closing new SOW's for newly acquired project engagements.
• Experience managing both client relationships as well as field employees (who are working on assignment).
• Proven ability to influence through empathy, negotiation and consensus building.
• Excellent interpersonal skill with ability to build authentic business relationships and deal effectively with challenges and obstacles as they come up.
• Great organizational skills and ability to follow through on tasks. Super detail oriented.
• Ability to influence & collaborate at all levels.
• Ability to navigate & operate through ambiguity.
• Ability to work in fast-paced, dynamic environment with minimal supervision.
• Ability to prioritize deadlines in a fast-paced environment.
• Proficient in Microsoft Office (Outlook, Excel, Word and PowerPoint).

Preferred qualifications and skills

• Experience working in a company where consultants and cutting-edge technology are the heart of the business.
• Background in working with SOW's (statement of work) for project-based consulting engagements.
• Experience using and navigating ATS Systems (Applicant Tracking System). Examples include Greenhouse, Lever, Zoho Recruit, iCIMS and/or any others.
• Previous experience working as a recruiter / talent acquisition professional.
• Experience responding to and completing RFP's / RFI's.

Education

Bachelors Degree

Company description

A woman- and minority-owned digital consulting company, we celebrate individuals and diversity, cultivating a culture where our people can excel and lead balanced lives. Recruitment at iTalent is guided by an unwavering principle: Only hire the best. Because we have the best people, we have the privilege of working with the best clients, doing the best work, and effecting transformative change at work and in our communities.

What you get:

You get the chance to work with some of the best brands and high-performance teams out there! iTalent offers our W2 consultants excellent benefits such as medical, dental, vision, life insurance, and 401K + matching. We are growing and we want to see you grow!

Log onto iTalentdigital.com to learn more about what working at iTalent can mean for you.