Solution Consultant - Project Management Tracking Tools

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Job description

Solution Consultant

Project Management Tracking Tools

Lionbridge Technologies is an award-winning, world-leading company enabling more than 800 brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide, with high-caliber clients such as Cisco, Microsoft, Google, Apple, Dell and more. This particular Lionbridge account services Cisco's Tools and Tech Team, which supports their Workfront Project Management and Work Management Application initiatives worldwide.

We are actively seeking a knowledgeable Consultant to provide solid advice from their field of expertise in the Workfront space. You will be responsible for analyzing a situation and providing a fresh perspective. You will discover the most suitable solution whether it is proposing a new IT system or implementing a full strategic plan.

A great consultant is an expert in matters concerning their field. You have an excellent skill in identifying the cause of problems and presenting their solutions in a comprehensive and detailed manner. The goal is to help internal clients identify business challenges, and to solve these challenges efficiently, creatively and effectively with the goal of making the business more functional and successful.

What you will do:

• Collaborate with Business and Technical consultants to understand how a customer's existing work management/project management instance has been configured and provide post go live consulting to newly implemented customers.
• Engage in remote consulting calls to quickly understand a client's needs and provide recommended solutions.
• Conduct process improvement exercises with customers on a regular cadence to increase customer adoption and maturity.
• Clearly document customer engagements and create/update all documentation (requirements, all communications, status updates, proposed solutions, workflows, etc.).
• Stay current with Workfront products which include Workfront, Workfront Library, Workfront Proofing, Fusion and all future product releases.
• Educate customers on new functionality or functionality currently not being utilized.
• Support new implementation configurations and deployments.

To be successful you will have:

• *** Candidates should be aware that Lionbridge maintains a policy requiring all employees to be fully vaccinated. *** (Please see below for complete vaccination policy statement)
• 3+ years or Workfront experience (or other work management or project management platforms such as Salesforce, Jira etc.).
• 3+ years of Business Analysis/Consulting experience.
• Working knowledge of Project Management Solutions (i.e., Workfront, Salesforce, Jira or others).
• Ability to understand, articulate and address business issues, business drivers and needs.
• The knack for thinking creatively (out of the box) to build unique solutions to address uncommon business needs.
• Ability to drive customer projects, manage timelines and balance personal workload.
• Excellent communication, interpersonal, problem solving, remote presentation and relationship skills.
• A collaborative spirit to work with people of diverse personalities and various backgrounds and build strong relationships as a trusted advisor.
• Strong English language and written/oral communications skills.

Other Helpful Qualifications:

• Understanding of Workfront's API (REST)
• Experience in Workfront adoption and change management
• Experience in assessing/proposing industry-standard tools and technologies
• Project Management experience
• Web development/programming experience

In Return You Can Expect:

• The opportunity to work with 2 world-leading companies, opening the door to limitless opportunities.
• The opportunity to work with Cisco's brand team, The Hatch- which won IHAF's in-house agency of the year 2020.
• Working with a Forbes-listed World-Leader in "Best Remote employer", "Top employer of Women" and "Top employer for Diversity".

About Us

Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, MA, Lionbridge maintains solution centers in 28 countries.

*** Candidates should be aware that Lionbridge maintains a policy requiring all employees to be fully vaccinated. Newly hired employees must be vaccinated by their start date, unless living or working in a state that prohibits vaccine mandates and the position is not associated with a Federal contract. Lionbridge is an equal opportunity employer and will provide a reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the Company to do so as provided under federal, state, and local law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Breaking Barriers. Building Bridges.