Cloud & Infrastructure Service Management Consultant- Northeast

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Job description

We are:

Accenture is a leader in cloud transformations working with AWS, Azure, Google, and private clouds such as VMWare. The formation of Accenture Cloud First, with a $3 billion investment over three years, demonstrates our commitment to deliver greater value to our clients when they need it most. Our Cloud First multi-service group of more than 70,000 cloud professionals delivers a full stack of integrated cloud capabilities across data, edge, integrated infrastructure and applications, deep ecosystem skills, culture of change along with a deep industry expertise to shape, move, build and operate our clients' businesses in the cloud. To accelerateour clients' transformation leveraging cloud, we combine world-class learning and talent development expertise; deep experience in cloud change management; and cloud-ready operating models with a commitment to responsible business by design - with security, data privacy, responsible use of artificial intelligence, sustainability and ethics and compliance built into the fundamental changes Accenture helps companies achieve. Our services cover the full spectrum of client needs, from strategy to service management, device-to-cloud networks, workplace solutions, and more.

Today, more than ever, companies need to operate and compete at an unprecedented speed and scale as industries are reshaping beneath them. This means innovating faster, creating new revenue streams, deriving more insights from data - and from the edge - and interacting differently with their customers, partners, and employees. Choose Accenture and make delivering this kind of innovative work part of your extraordinary career.

Accenture's Cloud First Infrastructure Engineering professionals partner with our clients to advise, create, and deploy end-to-end infrastructure transformation solutions, enabling business innovation. These solutions are the backbone of driving IT-enabled differentiation. IE professionals are grounded in New-IT with an expertise in one or more of our core practice areas: Workplace and Collaboration, Network Technology, Service Management, Hybrid Cloud, Public Cloud, and traditional Data Center.

Accenture's Cloud Infrastructure Engineers contribute to the project management and provide technical expertise to partner with our clients to plan, analyze, design, test and deploy enterprise scale end-to-end cloud transformations solutions. Cloud Migration Consultants will focus on the strategy and delivery of cloud migration but may also span multiple areas of expertise as they work with different client teams on different engagements

The Service Management practice at Accenture Focuses on the below areas:
- Enterprise Service Transformation
- Enterprise Service design, process and platform transformation
- Service integration and stabilization for Merger & Acquisition initiatives
- End User experience transformation by optimizing support channels (Service Desk, Self-Service)
- Implement cost optimization and financial transparency for infrastructure/Cloud spend
Infrastructure / Cloud Operations Excellence
- Cloud/IT Operational Assessment and transformation
- Cloud Management and Cloud Brokerage capabilities
- Agile and DevOps capabilities to speed up operational agility
- AIOPs capabilities to drive operational efficiencies
Infrastructure / Cloud Hyper-Automation
- Infrastructure/Cloud build & automation assessment roadmap and implementation
- End-to-end infrastructure/cloud automation initiatives across cloud, infrastructure, workplace, network
- Automated provisioning & orchestration capability
- Self-service platforms that enables capabilities such as infrastructure-as-code

The work:
- Develop and deliver strategies and solutions for enterprise infrastructure and cloud operations
- Participate or lead a team designing, building and/or testing service management, cloud management and infrastructure automation solutions
- Thoroughly document all facets of service management programs
- Apply Accenture methodology, Accenture reusable assets and previous work experience to delivery consistently high-quality work
- Deliver written or oral status reports regularly to project leadership and/or client
- Stay educated on new and emerging market offerings that may be of interest to our clients
- Manage teams and/or work efforts (if in an independent contributor role) at a client or within Accenture
- Provide overarching management on engagements including leading engagement planning and budgeting; mobilizing and managing engagement teams, defining deliverable structure and content, facilitating buy-in of proposed solutions from top management levels at the client, directing on-time, delivering quality work products, managing engagement economics.
- Travel may be required within the Northeast region

For now, all Accenture business travel, international and domestics is currently restricted to client-essential sales/delivery activity only. Please note, the safety and well-being of our people continues to be the top priority and our decision around travel are informed by government COVID-19 response directives recommendations from leading health authorities and guidance from a number of infectious disease experts.