Commerce Business Analyst

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Job description

We Are:

Accenture Interactive-a new breed of agency that's all about the Experience. For us, customer experience is not an add-on; it's foundational to who we are and how we empower our clients. As the world's largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people's lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world's greatest experiences. Visit us here to learn more about what makes us the Experience Agency.

Our Digital Commerce services create new, innovative customer journeys through bleeding-edge, end-to-end solutions that unify the digital and physical. Leveraging deep industry knowledge and expertise, we build connected and personalized customer experiences that catalyze customer buying decisions-at speed and at scale. We strategize, design, develop and implement omni-channel B2C and B2B commerce capabilities, platforms and systems. By improving digital channel maturity and delivering integrated experiences, we boost customer interaction and engagement, delivering tangible results and a better bottom line.

Job Description:

Have you developed a reputation for your ability to strategize, analyze, design and implement important eCommerce initiatives? Do clients rely on you to create and communicate the detailed technology architecture and implementation strategy for the solution? If leading technical teams through the design and development of complex transactional systems sounds like a challenge you want to tackle, then we want to meet you.

The work:

• Participate in the analysis, design, and implementation of relevant WCM or eCommerce platforms such as Adobe AEM (CQ), SDL Tridion, Sitecore, Fatwire and CrownPeak, hybris, Oracle/ATG, Sterling Order Management, Manhattan Associates, Demandware, Intershop, and IBM Websphere Commerce
• Apply specific functional knowledge of eCommerce or WCM applications to help guide the design and implementation of the solution
• Manage and conduct requirements gathering, stakeholder interviews and initial client discover work
• Prepare detailed requirement specifications, functional specifications, use case and work-flow diagrams and manage the requirements throughout the project lifecycle
• Lead testing efforts in conjunction with the Project or QA Manager, including the design and execution of test scripts and scenarios
• Prepare training materials appropriate for target audiences and developed solution and conduct training sessions
• Assist with gap analysis, business process redesign, roadmap planning and developing proof-of-concepts
• Support the development of strong client relationships by building trust, rapport and strong working relationships with key sponsors, stakeholders, and team members

Please note: The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities and guidance from a number of infectious disease experts.