Collections Specialist

Job description

Collections Specialist Job Description:

WC Smith has an exciting opportunity for a Collections Specialist to join Fairway Park Apartments in Northeast Washington, DC. As Collections Specialist, you will take ownership of all aspects of our resident collections and accounts receivable functions. This position requires significant interaction with tenants and legal counsel on a regular basis. An ideal candidate should have previous experience in residential property management and working with landlord/tenant in court matters. If you are interested and have previous experience working with landlord/tenant court matters please look at requirements and apply

Collections Specialist Responsibilities:

• Ensures all rent-related payments are properly identified, recorded, and deposited for Fairway accounts.
• Verifies all move-in fees and security deposits are properly accounted for.
• Acts as the point of contact for residents regarding balances and credits to their account.
• Provides a high level of customer service to tenants in reviewing accounts and addressing/resolving challenges in a professional manner.
• Identifies and proactively pursues delinquent tenants and negotiates payment plans.
• Collaborates with legal counsel on collection challenges, legal proceedings, agreements, and documentation.
• Reviews the execution of writs for evictions.
• Ensures the proper disposition of security deposits.
• Manages relationships with credit collection partners.
• Coordinates communication between legal counsel, accounting, and residential property management.
• Liaises with Court Houses on all logistics to include: filing court documents for tenant suits and writs for evictions, attending scheduled court hearings as the firm's representative, canceling and updating Court House hearings.
• Assists in developing and implementing credit and collection policies, procedures, and programs.
• Ensures all subsidy accounts are current and money is collected monthly. Immediately correspond with the leasing department regarding any account discrepancies.
• In collaboration with team, posts and oversees rent payments to the property database.
• Culls and analyzes tenant report ledgers.
• Partners with the Property Manager and Collections Specialist of JETU apartments when needed.

Collections Specialist Requirements:

• Bachelor's degree in accounting, finance, financial management, or a relevant discipline; or equivalent applicable work experience.
• Prior experience in Residential Property Management is preferred but not required
• Paralegal or legal administrative experience a plus, or previous experience working with landlord/tenant court matters.
• Minimum 3 years' experience of proven success performing the duties outlined above.
• Familiarity with bankruptcy and eviction laws.
• High level of customer service approach.
• Solid communication skills - both verbal and written.
• Exemplary problem-solving and analytic skills.
• Excellent organizational skills.
• Yardi or other real estate software experience preferred.
• Advanced Microsoft Office skills such as PowerPoint, Excel, and Word.

Collections Specialist Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Plan with company match
• Nine paid holidays
• Commuter Benefits
• Employee Assistance Program

About WC Smith WC Smith is a leading multidisciplinary real estate company firmly grounded in the District of Columbia. We have provided integrated real estate services to the DC metropolitan area for over 50 years, developing and managing a portfolio in excess of 10,000 units of residential real estate. Founded in 1968, WC Smith has built a reputation as one of the most capable and respected property management and development organizations in the area.

What sets WC Smith apart from other firms is our holistic approach to community building. We believe it takes more than attractive housing and office buildings to sustain neighborhoods, and over the past 50 years we have developed a successful model for creating and maintaining healthy communities. Our projects uniquely combine the city's long-term vision for growth with our residents' vision for how a community best serves their needs and desires. We are committed to the viability and sustainability of the neighborhoods we create and to the well-being of the people who live there inhabit them.

We are looking for self-starters and go-getters who demonstrate the resourcefulness, enthusiasm, and relationship building skills essential to offering the best level of service and communication to clients and team members. Our employees enjoy a friendly work environment in the rapidly developing Capitol Riverfront area, a focus on personal and professional wellness, and opportunities for professional growth.

WC Smith is an equal opportunity employer and values a diverse workforce.

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