Salesforce Business Analyst

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Job description

Job Description Summary

The Senior Salesforce Business Analyst will be responsible for conducting analysis and discovery sessions with technical team and business stakeholders. This individual will also create user stories along with acceptance criteria based on the discovery sessions and discussions. This individual is responsible for performing gap analysis between business requirements and Salesforce out-of-box capabilities including mapping to standard/custom Objects and configuration items. This individual will work with an assigned Salesforce Architect and project manager to understand requirements, document the technical analysis outcome and create technical specifications as needed, and perform the validation and implementation of the solution. This role will take ownership of the assigned use case and drive the implementation with little to no supervision over the course of project sprints.

Specific Duties & Responsibilities:
•Collaborate with Salesforce Architects and business stakeholders to perform business analysis and discovery sessions
•Create features, epics and user stories based on discovery sessions along with acceptance criteria
•Create high-level mapping, design and demonstrate the solution to stakeholders and sponsors
•Track user stories for build, test, acceptance and deploy
•Facilitate and manage user acceptance testing efforts
•Assist with post implementation analysis and validation activities
•Perform simple administrative tasks and generate reports as needed
•Support solutioning for MAXIMUS proposals
•Provide testing and validation support in all environments
•Other duties as assigned by leadership.

Specific Requirements & Qualifications:
•A minimum of 5 years of related work experience with a Bachelor's degree from an accredited university, or college required or equivalent work experience.
•Core background in IT and Business Analysis, including a minimum of 5 years of experience with Salesforce required
•Salesforce Admin certification is preferred
•Minimum 2 years of experience in an agile/scrum environment as an analyst
•Strong analytical skills with the ability to analyze process flows and perform functional analysis
•Proactive and creative problem solver with a strong understanding of Business Process
•Strong communication skills in both written and verbal English including presentation skills to senior management both to internal and external includes SMEs.
•Proven ability to collaborate with other team members to solve problems and actively incorporate input from various sources.
•Experience in various Salesforce offering such as Service Cloud, Sales Cloud, Salesforce Platform and clear understanding of limitations related to GovCloud and Commercial cloud

Job Summary

Essential Duties and Responsibilities:
- Analyze complex business problems to be solved with automated systems.
- Provide technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements.
- Configure system settings and options.
- Plan and execute unit, integration and acceptance testing.
- Create specifications for systems to meet business requirements.
- Design details of automated systems.
- Provide consultation to users in the area of automated systems.
- Lead cross-functional linked teams to address business or systems issues.

Minimum Requirements:
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.

Education and Experience Requirements

#DICE

MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit .

EEO Statement

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. - provided by Dice