Secretary

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Job description

Description
SHIFT: No Weekends
SCHEDULE: Full-time

NFRMC is a 510 bed, full-service medical and surgical acute care center serving North Central Florida for over 49 years. NFRMC offers comprehensive cardiovascular care, oncology, orthopedics, neurosciences, minimally-invasive laparoscopic and robotic surgery, weight loss surgery and treatment, women's health and wound therapy, among other services. NFRMC is fully accredited by the Joint Commission, is certified as a Comprehensive Stroke Center, an Accredited Chest Pain Center by ACC (American College of Cardiology), and is designated as a Blue Distinction Center for Spine Surgery and Bariatric Surgery. NFRMC has also received the highest scores available recognizing their commitment to patient safety and quality of care.
You are worth more than a paycheck. Our Benefits Raise the Bar:
401(k) with an employer match up to 9%
Employee Stock Purchase Plan
Student Loan Assistance
Tuition Reimbursement
Paid Family Leave
Medical Plan Options, Dental & Vision
And much more!

Position Description: Responsible for scheduling of pre-op appointment. Serves as coordinator of patient flow throughout the pre-admission process. Provides clerical support to nursing and medical staff. Acts as liaison with physician staff and other hospital departments to gather historical data and/or arrange appropriate studies for the pre-op patient.

• Serves as a receptionist, greets patients and visitors
• Answers all calls in a timely and polite manner, preferably within 4 rings. Assists caller, routes call or takes message.
• Distributes orders to lab, radiology, EKG or nurse as appropriate.
• Assists nurse in gathering prior medical records from physician offices or other medical facilities.
• Acts as liaison to physician offices, establishing and maintaining exchange of information.
• Acts as courier, delivering charts that need immediate review to first call anesthesiologist and daily delivery of completed charts to appropriate surgical areas.
• Maintains constant work communication between department supervisors. Refers problems or conflicts directly to department supervisor or charge nurse.
• Maintains inventory of paper supplies, educational materials and clinical supplies. Maintains office machinery.
• Coordinates patient flow through the various stages of the pre-admission process.
• Maintains orderly and safe work and patient environment.
• Performs EKG's and other related functions.
• Assures that all documents placed in patient medical record are accurately identified with correct patient information.
• Maintains organized patient records for ready access by all care givers.
• Complies with all hospital and department policies regarding documentation requirements.
• Ensures HIPAA compliance in management of all patient information.
• Creates charts and maintains chart supplies. Chooses correct chart pack, labels chart appropriately, adds any required forms on individual basis.
• Books pre-op appointments for incoming surgical patients with the patient directly or through the surgeons' office. Obtains all necessary and detailed information.
• Checks appointment book or computer for future appointments and rescheduled or cancels appointments as necessary.
• Calls all scheduled patients the working day prior to the appointment as a reminder.
• Copies schedule for next day and pulls any available orders.
• Informs surgeons office by phone if patient misses appointment.
• Marks on the desk copy of the schedule as appropriate, "R/S" (rescheduled), "NS" (no show), or "CX" (canceled - including reason for cancellation). Delivers this schedule, and the patient sign-in log to Charge Nurse daily for tracking statistics.

Qualifications
Position Requirements: Education:

• Ability to read, write and understand written and oral instructions required.
• High School Graduate or GED Preferred.

Experience:

• 2 years of administrative office/secretarial experience.
• Knowledge of medical terminology preferred.

Skills, Knowledge, and Abilities:

• Demonstrated communications and customer service skills, success in organizing work, computer skills, and ability to multi-task.

Licensure/Certification:

• BLS through American Heart Association is preferred

An EEO/AA Employer M/F/V/D. Tobacco Free Campus

Notice
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Company Description:

HCA Healthcare is a collaborative healthcare network, driven by physicians, nurses and colleagues helping each other champion the practice of medicine to give people a healthier tomorrow. With a comprehensive network of more than 270,000 people across approximately 1,800 care facilities, our scale enables us to deliver great outcomes for our patients, provide superior nursing care and be a preferred place for physicians to practice medicine. We never stop in our pursuit of insights and care advances based on the knowledge and data we gain from approximately 30 million patient encounters a year. Every day, we raise the bar to improve the way healthcare is delivered, not just in our facilities, but everywhere. We're committed to improving more lives in more ways, and above all else, we are committed to the care and improvement of human life.