Treasury F&S Manager I

Job description

Job Description:

Role Overview - May either manage a team of people in a small to medium sized unit/segment of service or fulfillment with solid knowledge of the end-to-end sales, service and fulfillment process OR manage processes and activities supporting the broader service and fulfillment teams. Managers of teams are responsible for building and managing client and business partner relationships, improving overall client delight, performance management of staff, expense management. Site support leaders are responsible for pipeline management, workflow management, escalation management, data reporting. Both have responsibilities for process excellence to drive efficiencies and process improvements and tailored performance coaching to the teams.

Key Responsibilities - Creates unit vision, lead people to perform and develops employees. Manages staffing requirements, performance management, budget/expense management, reporting and forecasting for areas managed. Participate in the resolution of operational and/or product servicing issues of a sensitive/high risk nature for major clients. Ensures associates are adhering to all business procedures and protocols. Works with appropriate business partners to provide resolution to client inquiries and issues in support of the team. Responsible for understanding and coordinating escalations in a timely manner for quick and accurate resolution. Responsible for acting as the primary interface with the client to establish all connectivity between organizations

LOB Job Description:
The Global Card Initiatives team are responsible for providing project leadership and Subject Matter Expertise in support of a wide range of operational focused projects and initiatives. The focus spans the initial design right through development and implementation phases of new complex products, systems and processes that will impact the operational effectiveness and efficiency of the Global Card F&S team.

By leveraging their in-depth understanding of each business unit's operational processes and coupling this with a critical thinking and process-focused mindset, the right candidate will be able to identify and deliver Operational Excellence improvement opportunities alongside our diverse card teams across the globe.

The Global Card Initiatives Consultant will be expected to manage projects and special initiatives of an operations nature whilst building and maintaining a network of strong relationships with key Business Partners across LOBs. They will also be expected to deliver and maintain a clear roadmap for a number of internal systems and processes, ensuring that requirements for technical change are captured and prioritized appropriately in support of our end-to-end business. These tool and systems include, but are not limited to:

-Tesorio
-TCS
-OBA
-RPA
-TSYS onboarding Macros

Responsibilities:
Drive and implement change for Global Card TFSO teams.
Lead Operational Excellence, regional and/or global solution delivery & employee and process readiness in a way that meets/exceeds:
• expectations with respect to deadlines
• expectations with respect to "ease of doing business"
• Expectations with respect to fully automated future-proofed solutions

Required Skills:
Minimum of 5 years Team Lead or Management Experience
Must be detail oriented, with the ability to handle multiple assignments promptly and effectively
Must be able to manage time effectively and work independently without direct supervision
Excellent level of personal organization with superior personal and telephone etiquette, verbal and written communication skills, as well as networking and relationship skills
Demonstrated ability to work calmly in a fast-paced team environment while effectively managing multiple projects
Relies on extensive experience and judgment to plan and accomplish goals

Desired Skills:
Bachelor's Degree is desired

Other Qualifications:
Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
Excels in working among diverse viewpoints to determine the best path forward
Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
Commitment to challenging the status quo and promoting positive change.
Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Job Band:
H5

Shift:
1st shift (United States of America)

Hours Per Week:
40

Weekly Schedule:

Referral Bonus Amount:
500
--> Job Description:

Role Overview - May either manage a team of people in a small to medium sized unit/segment of service or fulfillment with solid knowledge of the end-to-end sales, service and fulfillment process OR manage processes and activities supporting the broader service and fulfillment teams. Managers of teams are responsible for building and managing client and business partner relationships, improving overall client delight, performance management of staff, expense management. Site support leaders are responsible for pipeline management, workflow management, escalation management, data reporting. Both have responsibilities for process excellence to drive efficiencies and process improvements and tailored performance coaching to the teams.

Key Responsibilities - Creates unit vision, lead people to perform and develops employees. Manages staffing requirements, performance management, budget/expense management, reporting and forecasting for areas managed. Participate in the resolution of operational and/or product servicing issues of a sensitive/high risk nature for major clients. Ensures associates are adhering to all business procedures and protocols. Works with appropriate business partners to provide resolution to client inquiries and issues in support of the team. Responsible for understanding and coordinating escalations in a timely manner for quick and accurate resolution. Responsible for acting as the primary interface with the client to establish all connectivity between organizations

LOB Job Description:
The Global Card Initiatives team are responsible for providing project leadership and Subject Matter Expertise in support of a wide range of operational focused projects and initiatives. The focus spans the initial design right through development and implementation phases of new complex products, systems and processes that will impact the operational effectiveness and efficiency of the Global Card F&S team.

By leveraging their in-depth understanding of each business unit's operational processes and coupling this with a critical thinking and process-focused mindset, the right candidate will be able to identify and deliver Operational Excellence improvement opportunities alongside our diverse card teams across the globe.

The Global Card Initiatives Consultant will be expected to manage projects and special initiatives of an operations nature whilst building and maintaining a network of strong relationships with key Business Partners across LOBs. They will also be expected to deliver and maintain a clear roadmap for a number of internal systems and processes, ensuring that requirements for technical change are captured and prioritized appropriately in support of our end-to-end business. These tool and systems include, but are not limited to:

-Tesorio
-TCS
-OBA
-RPA
-TSYS onboarding Macros

Responsibilities:
Drive and implement change for Global Card TFSO teams.
Lead Operational Excellence, regional and/or global solution delivery & employee and process readiness in a way that meets/exceeds:
• expectations with respect to deadlines
• expectations with respect to "ease of doing business"
• Expectations with respect to fully automated future-proofed solutions

Required Skills:
Minimum of 5 years Team Lead or Management Experience
Must be detail oriented, with the ability to handle multiple assignments promptly and effectively
Must be able to manage time effectively and work independently without direct supervision
Excellent level of personal organization with superior personal and telephone etiquette, verbal and written communication skills, as well as networking and relationship skills
Demonstrated ability to work calmly in a fast-paced team environment while effectively managing multiple projects
Relies on extensive experience and judgment to plan and accomplish goals

Desired Skills:
Bachelor's Degree is desired

Other Qualifications:
Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
Excels in working among diverse viewpoints to determine the best path forward
Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
Commitment to challenging the status quo and promoting positive change.
Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Job Band:
H5

Shift:
1st shift (United States of America)

Hours Per Week:
40

Weekly Schedule:

Referral Bonus Amount:
500
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