Medical Front Desk Receptionist

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Job description

Job Description

Are you a detail-oriented person with the compassion and patience needed to improve lives?

Leon Medical Centers is currently seeking someone with your qualities!

We pride ourselves in providing exceptional medical services and patient care and want you to join our family.

Receptionist Job Essentials

Receives callers and patients at establishment, determines nature of business, logs in patient arrival, directs callers to destination by performing the following duties.

Duties and Responsibilities

· Responsible for greeting all patients and visitors in a courteous and professional manner.

· Responsible for taking the patient's picture and inputting in the system.

· Responsible for providing information to patients of where to go.

· Acts as a backup for incoming telephone calls.

· Answers all telephone inquiries in a professional and courteous manner.

· Checks in patients for their appointment.

· Communicates with other offices for necessary patient information.

· Responsible for verifying and completing all necessary paperwork for patients.

· Verifies that all information is correct in the computer system.

· Schedules patient for follow-up appointments.

· Coordinates transportation services if needed.

· Calls patients to remind them of their appointment date and time.

· Issues badges, cards, flowers, pins, etc. to patients when they arrive.

· Reschedules and cancels appointments when necessary in order to accommodate the patient's needs.

· Schedules no-show appointments.

· Enters OTC in computer system.

· Processes paperwork as required.

· Sends external appointment messages to the Referral Department.

· Must be knowledgeable in Medical Manager and Next Gen systems.

· Maintains open channels of communications with other company departments. Answers all telephone inquiries in a professional and courteous manner.

· Wears a complete uniform and keeps a clean and neat appearance during working hours.

· Performs variety of clerical duties.

· Participates in weekly line-ups.

· Participates in training and in-service education as required.

· Participates in department, center and company meetings as requested.

· Complies with LMC's infection control policies and procedures to ensure a safe working environment for self and others.

· Complies with Leon Medical Centers policies and procedures and maintains confidentiality of patient medical records in accordance with state and federal laws.

Primary duties may include, but are not limited to the above summary.

Skills and Requirements

· Fluent in Spanish. Basic English (proficiency will be assessed)

· High School Diploma or equivalent.

· One year of Reception or Front Desk Experience

· Excellent verbal and written communication skills.

· Ability to work effectively independently and in a team environment.

· Must be patient in dealing with an elderly population and sympathetic to hearing or vision deficiencies.

Job Types: Full-time, Contract

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Front desk: 1 year (Required)

Language:

• English (Required)
• Spanish (Required)

Work Location: Multiple Locations