Salesforce Business Analyst

---

Job description

Ready to fast-track your Salesforce career
Join the largest team of Salesforce certified professionals in the industry and champion innovation, leverage deep and cutting-edge Salesforce expertise and pioneer solutions to help transform the world's leading organizations and governments.
Ready to solve complex problems Advance your skills Deliver next-generation Salesforce solutions
Now is the perfect time for you to join the Accenture Salesforce team, where you'll:
- Expand your experience with over 200 intelligent tools across all 12 Salesforce-recognized industries.

- Lead in the development and implementation of new Salesforce-based solutions.

- Benefit from our long-standing partnership with Salesforce to access the coolest Salesforce technologies, like Lightning, Einstein and Bolt, so you can put them to meaningful applications at scale.

- Join more than 11,800 skilled Salesforce professionals, collaborating across multiple areas to drive enterprise-wide transformational projects on a global scale.

- Build new skills and strengthen your expertise with unparalleled training and support-whether you're taking the more than 4,200 unique Salesforce certifications or working towards your Certified Technical Architect (CTA) certification.

Join Accenture and be empowered with innovative tools, continuous learning and a global community.
Job Description
The Salesforce Business Analyst is a key member of our Delivery organization in the US. In addition to being responsible for business analyses, the BA would work directly with the project team and clients gathering requirements to analyze, design and/or implement technology best practice business changes. They work with senior members of the team ensuring the successful delivery of Salesforce.com implementation. They should have solid functional and/or industry knowledge, as well as Salesforce products such as Sales Cloud, Service Cloud and Marketing Cloud. They enhance Accenture's marketplace reputation. Our clients are world leading organizations that are/have selected Salesforce.com to advance their business and the Consultant is an essential team member inside the organization.

For now, all Accenture business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only.

Please note: The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities and guidance from a number of infectious disease experts

Typical Day Snapshot
- Work with Delivery Lead/Project Manager to maintain and coordinate communication with the customer/client throughout each project.

- Work with the project team to gather the business and functional requirements, by scoping, defining, and prioritizing requirements.

- Mapping functional requirements to Salesforce.com features and functionality.

- Understand and document requirements for configuring, testing and launching our CRM solution.

- Understand CRM requirements and Identify product requirements for future enhancements.

- Critically evaluate information gathered from multiple sources, reconcile inconsistency and break down high-level information into details.

- Work with Architects and Developers to transform new requirements into Salesforce.com design and implementation.

- Develop, maintain and perform processes to continuously monitor data quality and integrity in platform applications with Salesforce Administrator and functional managers to create training materials and documentation for Salesforce.com users and help train new end users on Salesforce.com and related applications.

- Configure Users, Profiles Role Creation/Maintenance, Custom and Formula Fields, Validation Rules, Page Layouts and List views, Assignment/Auto Response/Escalation, Workflows & Approvals, and Process Builder.

- Supports testing cycles (UAT, regression, system) and/or Training/Training Materials.

- Supports PM with project updates, scheduling, invoicing, etc.