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Business Systems Analyst

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Truelieve

2021-12-03 08:55:54

Job location Tallahassee, Florida, United States

Job type: fulltime

Job industry: Consulting & Corporate Strategy

Job description

Business Systems Analyst

Department: IT

Location: Ideally Tallahassee, Open to remote depending on candidate

Reports to: Digital Product Manager

ROLE SUMMARY:

Tremendous opportunity to help shape a very strong technical team in a company on an explosive growth path. As the Business Systems Analyst, you will help provide solutions for our E-commerce, mobile, websites and point of sale applications. You will work with key business users, understanding/designing business processes, documenting system requirements, testing solutions, communicating changes, and providing production support.

KEY DUTIES AND RESPONSIBILITIES:

* Analyze and document business processes (B2B and B2C)
* Create process flows and swimlane diagrams
* Create use cases and requirements documents
* Identify root cause of issues and propose system fixes
* Provide direction to development teams on design and requirements refinements
* Track status of changes and communicate with user community
* Groom changes for upcoming sprints
* Perform functional testing on developed solutions
* Coordinate user acceptance testing
* Provide production support when level 2/3 needs to be escalated
* Work with external vendors on development and support
* Act as bridge between user community and software development team
* Identify enhancements that will reduce production support
* Communicate new functionality being released for digital assets
* Create training guides/work instructions on best practices for using system functions
* Support deployments off-hours via testing and communications with user community
* Provide production support off-hours, including nights and weekends, when required
* Some travel required for site visits and to learn processes, less than 5%

GENERAL QUALIFICATIONS:

* Software development education/experience desired
* Bachelor's degree in Computer Science or related field preferred
* Strong?facilitation?and communication skills across business and technical audiences
* 4+ years' experience administering and configuring an Enterprise eCommerce Platform (Magento 2.x a plus)
* 2+ years' experience with technical analysis of websites and mobile applications
* Experience in CPG industry
* Experience with DevOps
* Experience with integration design
* Good knowledge of Agile development processes and ability to write effective user stories
* Experience with ERPs, ideally SAP

ADDITIONAL QUALIFICATIONS:

* Must be able to pass a level 2 background check

Equal Opportunity Employer | Trulieve Supports a Drug Free Workplace

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