Business Analyst

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Job description

Company Overview:
Whether you are experienced in the green industry, a professional looking for a career change, or a new graduate or veteran transitioning into the workforce, we are confident you will find opportunity and reward with SiteOne.

SiteOne Landscape Supply is the largest and only national wholesale distributor of landscaping products in the United States and Canada. With over 500 branches across the U.S. and Canada, we offer a comprehensive selection of products including: irrigation supplies, fertilizer and control products, nursery goods, hardscapes, landscape lighting, drainage and erosion control products, tools, and other landscaping accessories and supplies.

Come grow with our associates who are customer obsessed, always safe, continuously improving, and having fun!

Position Overview:
The selected Business Analyst will be responsible for working as part of an IT Ecommerce team to analyze ecommerce user experiences, understand customer needs, solicit and document stakeholder goals and requirements, groom user stories, and support our E-Commerce solutions as a part of an Agile Scrum Team.

Responsibilities:

Partner with Ecommerce, Customer Experience Manager and Business stakeholders to identify business goals; document current state business/technical processes and data flows; document future state processes and data flows; document gap analysis between current state and future state

Lead requirements gathering, analysis and verification to write effective user stories/requirement statements that are complete, consistent, concise, accurate, traceable, and verifiable

Identify impacted business and IT areas, seek appropriate representatives across the teams, and lead discussions to identify issues, impacts, possible solutions and project estimates

Partner with Technical and Architecture resources to design possible, feasible solutions, leveraging current assets as appropriate and consistent with the broader enterprise direction

Lead discussions and design sessions involving the appropriate resources in decisions concerning UX/UIs, operational procedures, data flows, data integrity, data integration, business process reengineering and project phasing

Expert at using wide variety to tools

Ensure clarity between business, customer feedback and IT to ensure that IT knows expected value, what needs to be built and the business agrees the solution meets the need

Partner with Technical, QA and Business to verify the solution solves business needs and functions as agreed

Partner with Customer Support, field employees and customers to understand and document customer problems and expectations

Use customer site analytics and business reporting information to inform requirements

Help triage production issues and gather information required for a developer's root cause analysis and solution design

Skills We Are Seeking::
The requirements listed are representative of the knowledge, skill, and/or ability required.

Proficiency in performing the BA role in an Agile Scrum methodology

Proven experience in requirements gathering tools, processes and procedures

Ability to work in a fast-paced environment, balance multiple concurrent assignments, and adapt well to changing priorities

Understanding of E-Commerce Content, Search, Email, Fulfillment, Pricing

Structured thinker. You can frame and bring structure to complex and ambiguous analytical problems.

Experience in the design, development and support of large-scale, critical E-Commerce applications

Proven ability to lead, influence, negotiate and persuade

Strong organization, communication and analytical skills

Solid interpersonal skills; ability to effectively present information and respond to questions across all levels of the organization; and cultivate relationships with internal and external customers to achieve business objectives; strong teamwork and problem solving skills

Facilitate technical and user walkthroughs of user flows or information systems

Proficient at developing current and future state business processes and user flows with Visio or other tools

Experience working with UI/UX and Creative teams to convert design prototypes into detailed requirements.

Experience working with 3rd party vendors and offshore project, development and testing teams.

Highly skilled with running queries, interpreting reports, and

Experience working as a Business Analyst in an Ecommerce platform focused on customer experiences. Experience with SAP-Hybris is a plus.

Data Ninja. Fluent in Power BI, SQL and comfortable with efficiently querying large databases.

Education: Bachelor's Degree and 5-7 years of relevant experience; or equivalent combination of education and experience

Perks:

Medical, Dental and Vision plans

Paid Time Off, Paid Holidays

Competitive Compensation

401k with company match

Company paid life insurance, Short Term Disability and Long-Term Disability Insurance

Product Discounts

Tuition Reimbursement

Opportunity for Advancement

THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION.