Advertising Specialist

Job description

AD OPERATIONS SPECIALIST - WILLIAM REED

Are you our new Ad Operations Specialist?

A fantastic opportunity has arisen within our growing Digital Operations team in Chicago here at William Reed for someone looking to kick start their career in digital Ad operations. This role is based in the USA and will be the primary point of contact for our USA customers to setup their digital advertising campaigns on our newsletters and websites. The ideal candidate will enjoy nurturing cross-cultural relationships in a global environment and be able to quickly troubleshoot issues and get to the root of a problem.

Responsibilities Include:

Client Services Managers are in charge of monitoring client campaigns on a regular basis and adjusting setups in collaboration with our Sales Team and clients - flexibility and the acceptance of working some shifted hours is key.

• Our customers are the key to our success so the Client Services Manager will respond to clients' requests in a professional and timely manner, ensuring the accuracy of all communications.
• Maintain strong relationships with our internal and external customers and provide them with excellent service in all aspects of campaign delivery
• Proactively maintain an efficient cross-check process to maintain our high-quality service levels within the team
• Produce and enhance digital campaign reports to help our Sales Department deliver each campaign's figures within the required time
• Accurately setup new digital campaigns in various ad servers (principally Google Ad Manager)
• Ensure digital advertising campaigns start on time and complete on time
• Ensure all email newsletters are sent according to schedule, with ads correctly laid-out
• Work closely with both the Ad Ops Team Leader and sales personnel to provide the best performance possible for our clients.
• Suggestions for campaign improvement should be made wherever they could add value
• Troubleshoot issues that arise and make amendments or fix errors on all setups as required
• Maintain up-to-date knowledge of ad serving techniques and technologies through active participation in online forums and Ad Ops groups and through an online documentation system that everybody keeps up to date.

What we're looking for:

• Champion for accuracy and attention to detail
• Great client relationships and communication skills
• Proactive and enthusiastic in general
• Analytical and process driven
• Experience with using Content Management Systems, Newsletter Delivery Systems, and Sales Order Management Systems
• Experience with working directly with HTML files would be beneficial (to help troubleshoot client ads)
• You must be based in one of the following startes: following states: Illinois, California, Colorado, Washington DC, New York, Arizona, Pennsylvania, Minnesota.

Desirable, or of additional benefit:



• Experience with ad serving and trafficking technologies (especially Google Ad Manager, previously called Google DFP)
• Experience with any of the following CMS's or software applications: eZ-Publish, WordPress, Pressflex, Adobe Campaign, Elan

Company benefits Include:

• 25 days PTO
• 401(K) ( The company will match up to 4% of basic pay)
• Health insurance (Currently 100% of the premium covered by WRBM Inc)
• Dental and vision insurance - 100% of the premium covered by WRBM Inc.
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)

We're all working remotely right now, and there's scope for flexible working arrangements to continue, but the head office is based in the UK and US office in Chicago. We ask you are based in Illinois, California, Colorado, Washington DC, New York, Arizona, Pennsylvania or Minnesota.

We warmly welcome and encourage applications from talented individuals of all backgrounds and characteristics. If you need any support in accessing this opportunity, please do not hesitate to discuss this with us.