Business Process Analyst

Title: Business Process Analyst
Location: Chicago, IL
Duration & Type: Initial 6-Month Contract with likely extensions up to 2 years
Compensation: Competitive W2 Hourly Rate, Access to Healthcare, Dental, and Vision Insurance Plan of Choice, 401k Plan

Chamberlain Advisors is currently seeking a Business Process Analyst for our direct client in the airline and travel industry. This is an initial 6-month contract with likely extensions up to 2 years. The ideal candidate will serve as thought leader for business processes, developing forward-thinking functionality that promote efficiency and productivity on multiple levels. Click apply now and join the Chamberlain experience.

Summary

The Business Process Analyst will drive identification of requirements across business units and identify substandard systems processes through evaluation of real-time data. They will also serve as thought leader for technical business processes, developing forward-thinking systems prototypes that promote increased efficiency and productivity on multiple levels.

What You Will Be Accountable For

• Understand the current business processes and define future state
• Work closely with product owners and agents to plan, gather and document requirements and acceptance criteria
• Ensure business requirements, user stories and UX designs are complete for development
• Collaborate with Build team members to break down large Features into small user stories that can be implemented by a Build Team
• Engage SMEs/Agents and UX designers on business requirements/user stories to ensure alignment
• Help review the technology test cases for accuracy and completeness
• Define and document the real-business use cases for the features & workflow with cross functional teams
• Facilitate the testing of the real-business use cases for the features with cross functional teams
• Prioritize backlog items that include Epics, Features, Stories and Defects
• Proactively identify and manage the interdependencies (features/designs/defects) and risks
• Scope the enterprise project deliverables, prioritize the enterprise project features. Align the scope and priority with leadership
• Communicate the enterprise scope and feature priority with product owners to ensure clarity and understanding
• Ensure solutions meet business needs and requirements. Complete deliverables on-time, with quality and value. Reduce change requests
• Manage projects, develop project plans, and monitor performance
• Manage competing resources and priorities
• Serve as a liaison between stakeholders and users

What Qualifications You Need

• 5+ years of experience in business analysis or a related field
• Exceptional analytical and conceptual thinking skills
• The ability to influence stakeholders and work closely with them to determine acceptable solutions
• Advanced technical skills
• Excellent documentation skills
• Fundamental analytical and conceptual thinking skills
• Experience creating detailed reports and giving presentations
• Competency in Microsoft applications including Word, Excel, and Outlook
• A track record of following through on commitments
• Excellent planning, organizational, and time management skills
• Experience leading and developing top-performing teams
• A history of leading and supporting successful projects

About the Client:

With over 90,000 employees across the world, our client is always looking for talented, driven, and passionate individuals to join their team. Devoted to delivering profitability and sustainable long-term value for their customers, communities, shareholders, and co-workers around the world, our client is one of the best in the industry. This organization is dedicated to empowering employees to be innovative and continuously encouraging employees to develop their skills and interests to advance their professional careers.

Why Work with Chamberlain?

Chamberlain Advisors is a veteran-owned business that provides human capital solutions across a wide range of industries and engagement types. Chamberlain candidates benefit from our unique hiring and interviewing process which has been designed to increase the likelihood that they will be successful in their job searches. This is achieved through our 5-step recruitment process, ensuring a top-of-the-line candidate experience. Find out what makes us different; apply to Chamberlain today.

Equal Employment Opportunity

Chamberlain Advisors provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Chamberlain Advisors complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Chamberlain Advisors expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Chamberlain Advisors' employees to perform their job duties may result in discipline up to and including discharge.

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