Leasing Coordinator

Job description

Job Title* Leasing Office CoordinatorDepartment: LeasingReports To: Property ManagerSummaryResponsible for maximizing customer satisfaction for Residential Community by maintaining contact with residents/customers.ESSENTIAL DUTIES AND RESPONSIBILITIESAssures community compliance with Fair Housing requirements and all applicable laws, codes and ordinances.Follows all company protocol for move-ins and move-outs.Helps to streamline policies and procedures.Follows up regularly with residents on customer service requests, move-ins, move-outs and inquires.Regularly schedules and coordinates resident events.Takes leasing calls and conducts leasing tours when necessary.Audit and organizes files, obtains missing documents, facilitates coordination of completion of work orders when necessary.Maintains Company customer service standards and responds clearly and in a timely manner to residents' needs and complaints. Follows through to ensure resolution.Confirm new residents have activated service with appropriate utility companies.Maintains current property management database as tenant submits notice to transfer.Provides thorough building orientation to new move-ins.Maintains and coordinates move-in calendar with maintenance team to ensure that all move-in units are scheduled for make ready.Maintains storage, bike storage, pet and parking logs.Assists with special projects.Performs other related duties and assignments as required.SUPERVISORY RESPONSIBILITIES:NoneQUALIFICATIONS:Experience in residential apartment management and knowledge of applicable laws and regulations.Ability to multi-task and adapt to changing priorities.Knowledge of property management softwareMust interact effectively with all levels of employees and external contacts.Ability to function effectively in a collaborative team-oriented environment.Ability to work independently with minimal supervision.Must work well under pressure, exercise good judgment when making decisions and handle stressful situations in a mature, professional manner.Proactive and deadline oriented.Customer service experience preferred.EDUCATION and/or EXPERIENCE:Bachelor's Degree and two (2) years of related training or experience, or an equivalent combination of education and/or experience. Computer skills including: internet, e-mail, (MS Outlook) MS Excel, and MS Word. Knowledge of database and real estate property management applications.CERTIFICATES and LICENSES: NoneLANGUAGE SKILLS:Ability to read, write and comprehend simple instructions, correspondence, memos and reports. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organizationREASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems solving several concrete variables in standardized situations.PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee isOccasionally required to reach with hands and arms. Specific vision abilities required by this job include close vision, and color vision.WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job is performed in an office environment with a moderate noise level. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to on-going construction and various weather conditions. The noise level in the work environment may range from moderate to loud.Job Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountHealth insuranceLife insurancePaid time offProfessional development assistanceReferral programTuition reimbursementVision insuranceSchedule:8 hour shiftWork Location: One location