Medical Secretary/Receptionist

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Job description

Boston Sports & Biologics, PC is a non-operative Sports Medicine practice in Wellesley Hills, serving the local community as well as welcoming patients from all over New England. The role of Medical Secretary/Receptionist will provide front office support to our patients and providers in Wellesley. The regular working hours are M-F, 7:30 am - 4:00 pm, however some hours may change with advanced notice.

This receptionist position's responsibilities will primarily include greeting patients and their families in a warm and welcoming manner, either in person or over the phone. Other responsibilities include:

• Assist patients both in office and on the phone and direct patient concerns or questions to the appropriate party
• Greet patients upon arrival, assist with patient check-ins, and obtain insurance information and other necessary data
• Provide patient with intake and new patient forms
• Provide patients with support and guidance as needed
• Maintains patient accounts by recording and updating personal and financial information required for proper insurance billing
• Maintain office inventory and equipment by checking stock and determining inventory level, anticipating necessary supplies, verifying receipts, and scheduling services/repairs.
• Protects patients' rights by maintaining medical, personal, financial confidentiality
• Collect co-pays and co-insurance at time of service whenever possible
• Schedule initial and follow-up appointments for provider
• Schedule tests/procedures as well as outside referrals to specialists
• Ad hoc projects and assignments as required
• Test/Procedure prior authorizations as needed

Job Specifications:

· Team player with a positive attitude and professional conduct

· Enjoys interacting with patients and physicians

· Ability to work effectively with outside facilities to meet the needs of our patients

· Ability to multi-task in a high-volume setting

· Dependable with reliable transportation

· Experience with Electronic Medical Records (eClinical Works) and proficiency with Microsoft Office

QUALIFICATIONS:

- High school diploma or equivalent required. Associate degree preferred

- Medical Office experience (preferred)

- Experience with computer systems required, included web-based applications and some Microsoft Office applications (Outlook, Word, Excel, etc.)

COMPETENCIES:

· Written Communication: Ability to communicate clearly and effectively in written English with internal and external customers.

· Oral Communication: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

· Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

· Teamwork: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.

· Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally.

Company website:

Job Type: Full-time

Pay: $15.00 - $23.00 per hour

Benefits:

• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Uniform allowance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
We continue to follow the guidelines of the CDC and MA department of Health for COVID-19 precautions, which currently includes wearing a mask at all times and requiring patients to do the same.

Education:

• High school or equivalent (Required)

Experience:

• Medical receptionist: 1 year (Preferred)
• Computer Skills: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location