Administrative Assistant

Job description

Responsibilities

Responsible for the daily non-clinical operations of their assigned office including patient satisfaction, revenue, profitability, non-clinical team selection, performance, development and other business related functions as delegated by direct supervisors. They are responsible for assisting patients to complete Clinical prescribed treatment plans thereby helping patients get the care they need and fulfilling our mission.
Provides superior patient service demonstrating responsiveness and sensitivity to patient needs with urgency to resolve any patient dissatisfaction in accordance with patient needs, company policies and procedures, government regulations and dental board standards.
Greet and check in patients in a friendly manner.
Collect co-payments and verify insurance coverage.
Schedule and confirm patient appointments.
Prepare new patient charts neatly and accurately.
Responding to patient billing or financial inquiries, directing to appropriate departments, as necessary.
Collect and post payments and record receipts.
Balance nightly deposits and complete credit card processing.
Executes patient consults to ensure patients understand Mental health professional prescribed treatment plans; conducts patient chart audits, performs handoffs, conducts consults according to company policies, enters and updates patient treatment plans at the direction of the treating Mental health professional using the company operational system, and follows-up with patients during subsequent visits to schedule open treatment.
Works with the Mental health professional and patient to ensure the patient completes the Mental health professionals prescribed treatment plan; uncovers and removes the patient's barriers for completing treatment; alerts the Mental health professionalwhen the patient has clinical questions; educates the patient regarding insurance benefits and affordable payment options including third-party patient financing; follows-up with the patient during subsequent patient visits to review completed treatment and schedule appointments for open treatment.
Recommended Education and Experience

Experience with mental health preferred!
Excellent verbal and written communication skills and the ability to make decisions independently.

Job Types: Full-time, Part-time

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: One location