Administrative Coordinator

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Job description

Job Description

Department: Client Automated Group Rep

Engagement Description:
Assist supervisor and management with resolution of problems; conduct special assignments as requested and analyze membership reports, resolving external customer issues. Troubleshoot problems in assigned area and submit enhancement recommendations. May be required to interface with other areas, both internal and external, to resolve problems. Compile and analyze data and produce communications. Assist personnel (both internal and external) by answering questions, supplying information and training. Other duties may be assigned.

Top 3 Required Skills/Experience:
- High proficiency with Microsoft Suite primarily Outlook, Excel, Access, and Teams.
- Demonstrated skills including organizational (ability to prioritize multiple assignments), analytical (attention to detail), and interpersonal (written and oral, including internal and external contacts) are required.
- Ability to perform as a self-starter, with motivation to consistently produce high quality results is required.

Required Skills/Experience The rest of the required skills/experience. Include:
- Strong creative problem-solving skills are required.
- Demonstrated flexibility, self-discipline and ability to work independently, as well as within a group is required.
- Ability to make decisions within scope of responsibility where operational guidelines/procedures are non-existent.
- Other related skills and/or abilities may be required to perform this job.

Preferred Skills/Experience Optional but preferred skills/experience. Include:
- Minimum of 1-3 years of healthcare payer experience preferred.
- Working knowledge of client operating systems/applications considered a plus (Facets, EOS, Macess).

Education/Certifications Include:
- High School Graduate or GED equivalent required.
- Two (2) years of college preferred.

As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.