Customer Service Representative

Job description

Position Summary:
Responsible for administering customer service accounts of medium complexity, along with some high complexity mix in order to achieve division business objectives and to meet customer performance expectations. There is extensive internal and external customer communication in this role. Responsible for the direction and oversight of assigned customer accounts.

Essentials Function
- Interface with Production Control department as needed - often on a daily basis.
- Interface with other departments to process customers' requests - credit issues/accounting - shipping issues/shipping - quality issues/QA Department.
- Respond to phone calls, emails, and faxes regarding order status, price/availability, etc.
- Interface with customer internet portals
- Other duties as assigned or required.

Qualifications
- Two years customer service or inside account representative experience with similar essential job functions preferred.
- Experience with main frame driven computer systems, i.e. Client, email, and work related experience in MS Word and Excel (pivot tables, vlookup function) required.
- Impeccable phone manners and superior language skills including English fluency and its proper pronunciation to effectively communicate with internal and external customers.
- Comfortable with meeting customers face-to-face during their visits to EMOE facilities and communicating with them in a considerate, diplomatic manner.
- Excellent writing skills, conforming to all rules of punctuation, grammar and style, for composing emails, etc.
- Accuracy and attention to details in ALL areas of essential job functions.
- Self motivated, positive attitude, flexibility, ability to focus and perform multiple-tasks in a high pressure environment.

Must be a US Citizen or a permanent resident

Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.