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Customer Service Specialist

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Crawford Thomas Recruiting

2021-12-03 08:58:04

Job location Bozeman, Montana, United States

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Our client provides reliable QA/QC and calibration solutions that help maintain critical environments in medical and industrial facilities. They are actively interviewing Customer Service Specialists to process orders, direct internal and external customer communication and complete daily data entry in Bozeman, MT.

This is a 6-month contract to hire position, and they are only considering local candidates.

Responsibilities: Take information from a customer PO or phone call, and enter into a system to produce orders. Familiarity with credit limits, shipping issues, etc. is helpful. Answer customer calls and email inquiries, professionally, promptly and efficiently. Assist sales at times with the management of specific distributor accounts. Process incoming orders - web, telephone, email, etc. Respond to sales and/or service inquiries, forward to technical support, as appropriate. Resolve customer complaints - escalate to Supervisor or additional departments when appropriate. Requirements: 2+ years of experience in a data entry or customer service field. Proficient in Microsoft Office programs, including advanced Excel skills including pivot tables and data analysis. Ability to handle a high volume of inbound calls. Strong data entry experience. What they can offer: Competitive compensation + 10% bonus after 6 months. Full benefits.

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